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Understanding the Managed Services Hype Cycle
Posted February 13th, 2008 by Joe Panettieri
Some pundits say managed services will become a commodity. I disagree. Managed services are not a single technology. Rather, managed service provider (MSP) platforms are a way to continually deliver new solutions to customers.
Think of it this way: As one managed service matures (for instance, managed storage) a new managed service will emerge (for instance, video surveillance). In order to show this visually, let’s take a look at Gartner’s famed Hype Cycle chart.
Now stick with me, and I’l quickly explain how I see the MSP market evolving.
