MSPmentor

Two top MSPs — Data Storage Corp. and Bumi (Backup My Info!) — and Asigra are set to share their secrets to cloud backup. Their guidance will surface during our Channel Expert Hour webcast on Wednesday, Feb. 8. Join in to learn how you can set your own cloud storage pricing, margins and service level agreements.

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I’m now convinced that all IT service providers  — MSPs, VARs, resellers — need quoting and sales proposals software. Ironically, I reached that conclusion while researching a potential home improvement project. Here’s the back story, and how it shaped my views back in the managed services providers.

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I’m packing my bags and heading to the CA Technologies MSP Symposium in a couple of days (Jan. 29-31, Miami, Fla). But before I head for the blogging exit, here are seven managed services blogs and MSP news stories the MSPmentor team didn’t have a chance to write for the week ending January 27, 2012.

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Novatrend is the latest hosting and managed services provider (MSP) to embrace CA Technologies’s AppLogic platform for cloud services. The news surfaces as roughly 100 MSPs prepare to attend CA Technologies’ MSP Symposium (Miami, Jan. 29-31). In recent months, a growing number of MSPs have embraced AppLogic. Here’s why.

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Attachmate’s NetIQ division, which develops management software, has released NetIQ Cloud Manager 2.o. NetIQ hopes MSPs will embrace the software to managed Infrastructure-as-a-Service (IaaS) more efficiently.

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ManageEngine, the IT management software provider and a division of Zoho Corp.,  has added Zoho Reports support to MSP Center Plus, a multi-tenant management environment for managed service providers. The software provider’s goal is to give MSPs a solution to create more comprehensive network environment reports and pull more detailed analytics to improve their network performance.

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LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.

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SysAid Technologies, which develops IT service management (ITSM) and customer service support software, has added two new executives as part of its plan to expand its international presence.

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Datto Inc., which promotes backup and disaster recovery (BDR) storage solutions to MSPs and channel partners, says annual revenues grew 300 percent in 2011 vs. 2010. It’s the third consecutive year Datto has generated a 300-percent growth rate, the company asserts. The big question: Can Datto maintain that momentum amid fierce storage competition in 2012?

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MSPmentor 100 companies, representing the world’s top managed services providers, grew their recurring annual revenues to $1.04 billion in 2011, up 28 percent from 2010. Here’s a preliminary look at our fifth-annual MSPmentor 100 survey results.

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Monitoring as a Service (MaaS) continues to gain momentum, according to LogicMonitor CEO Kevin McGibben (pictured). During our conversation in mid-January, McGibben said LogicMonitor, which offers network, hosted and cloud monitoring, has seen an uptake in the number of MSPs looking to add monitoring to its overall service offering. And while LogicMonitor still primarily sells its solution to enterprise end-users, McGibben expects the company’s MSP base to grow significantly the next 12-18 months. Here’s why.

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ManageEngine, the managed services software provider, is set to make several product announcements at Cisco Live London 2012 in late January and early February. The company will release updates to four products: DeviceExpert, NetFlow Analyzer, OpManager and and IT360. Here’s a little background on all four, as well as how ManageEngine will enhance them to help IT departments work more efficiently.

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Photizo Group, a managed print services research and consulting firm, has acquired Lyra Research, a research and consulting company that has strong ties to the international imaging industry.

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It’s not quite an earnings release, but N-able Technologies has offered some anecdotal information to describe the company’s continued momentum in the managed services software market — including key MSP milestones outside of North America.

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O2 Business, which provides mobile and broadband service in the UK, is using Fiberlink Communications SaaS-based mobile device management platform for a “Joined Up People” initiative.

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VeriFone Systems Inc. has completed its buyout of Point International. The deal, first announced in mid-November 2011, positions VeriFone to offer retailers a range of managed services while also pushing deeper into Europe.

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StrikeForce Technologies, Inc., a network security solution provider, has clearly identified its 2012 strategy: expand the use of its consumer, government and corporate-focused security services in Europe. To that end, the Out-of-Band Authentification, keystroke encryption and mobile security provider has signed a distribution agreement with Managed Services Center (MSC), a managed services and security provider based in the UK.

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Mycroft Inc., an international IT security SaaS provider, has disclosed some financial stats for 2011. The results? First, revenues in North America and Europe rose 33 percent from 2010 to 2011. Second, a record growth in overall new customer acquisition from 2010 to 2011. Third, a 35 percent increase in the Mycroft’s staff globally,

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LabTech Software, the remote monitoring and management (RMM) software provider, has partnered with three distributors to promote its managed services software in EMEA (Europe, the Middle East, Africa) and the Asia-Pacific market. The distribution partners are Arete Focus, Innosoft and Dekkers Intermediar. LabTech, like many of its RMM rivals, is pushing hard beyond the North American MSP market.

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Talk about jumping on a crowded bandwagon. When International Data Corp. unveiled its MarketScape study of the managed print services (MPS) market, Xerox, Hewlett-Packard and Lexmark each claimed MPS victories. The IDC MarketScape study reminds MSPmentor of  Gartner Inc.’s Magic Quadrant for Managed Print Services Worldwide. Each time new study results surface, multiple technology companies stand up and attempt to dominate the spotlight.

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Here’s an update on NEVEX Virtual Technologies, the start-up application performance solution provider that recently launched its signature CacheWorks platform. According to NEVEX Product Manager Andrew Flint, the company is planning to support Linux and VMware ESX environments and add new dashboards for increased user interaction in 2012.

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Cormant, Inc., an IT infrastructure management software provider, has capped-off 2011 by announcing both revenue growth and international customer momentum. Specifically, the company has roughly 37 percent revenue growth from 2010 to 2011 and added more customers in Asia-Pacific, Europe and North America. In a prepared statement, Cormant CEO Paul Goodison offered an explanation for the software provider’s successful year.

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We’re wrapping up the fifth-annual MSPmentor 100 survey on Friday, Dec. 23. Participate and your company could be ranked among the world’s top managed services providers. Here’s why you should complete the survey before deadline day arrives.

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