MSPmentor

The fifth-annual MSPmentor 100 — a list of the world’s top 100 managed services providers — will debut during a webcast this Wednesday, Feb. 15. Register now to join us. Here are some hints about what you’ll learn.

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StorageCraft, the backup and disaster recovery (BDR) software provider, has decided to update its European partner program to include new training tools and more opportunities for partners earn bonuses. Here’s the scoop on the development that StorageCraft’s European partners should welcome with open arms, as the company says its 2012 Partner Program is designed to help boost all partners’ profits this year.

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ManagEngine, the IT management software provider owned by Zoho Corp., hopes to make some noise at Mobile World Congress (Feb. 27-March 1, Barcelona, Spain). Indeed, ManageEngine is set to debut its mobile device management (MDM) solution for Apple iOS (iPhone, iPad) devices at the event.

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After quietly selling off its VARStreet business in December 2011, Autotask is putting the public spotlight back on its international push. The latest chatter: Autotask says 500 IT channel partner customers in the United Kingdom now use the company’s SaaS and cloud platform. Autotask’s timing and wording is worth noting. Here’s why.

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Zendesk has launched a European partner program to help help accelerate demand for the company’s customer service and help desk solutions.

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Just under a month after acquiring Lyra Research, the Photizo Group has released an update and roadmap research study on the European managed print services (MPS) sector. Among its most significant findings, the managed print services research and consulting firm predicts that the European MPS market will be the world’s largest MPS market, in terms of number of companies entering into MPS contracts, by 2013. Europe is already second only to the United States in overall MPS revenues.

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eXo, which develops a content management system, has released eXo 3.5. The multi-tenancy platform could allow managed services providers (MSPs) and cloud services providers (CSPs) to offer customers dedicated portals for content and collaboration, social streams and services, and mobile access. eXo Founder and President Benjamin Mestrallet (pictured) described the strategy to me last week.

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Two top MSPs — Data Storage Corp. and Bumi (Backup My Info!) — and Asigra are set to share their secrets to cloud backup. Their guidance will surface during our Channel Expert Hour webcast on Wednesday, Feb. 8. Join in to learn how you can set your own cloud storage pricing, margins and service level agreements.

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I’m now convinced that all IT service providers  — MSPs, VARs, resellers — need quoting and sales proposals software. Ironically, I reached that conclusion while researching a potential home improvement project. Here’s the back story, and how it shaped my views back in the managed services providers.

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I’m packing my bags and heading to the CA Technologies MSP Symposium in a couple of days (Jan. 29-31, Miami, Fla). But before I head for the blogging exit, here are seven managed services blogs and MSP news stories the MSPmentor team didn’t have a chance to write for the week ending January 27, 2012.

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Novatrend is the latest hosting and managed services provider (MSP) to embrace CA Technologies’s AppLogic platform for cloud services. The news surfaces as roughly 100 MSPs prepare to attend CA Technologies’ MSP Symposium (Miami, Jan. 29-31). In recent months, a growing number of MSPs have embraced AppLogic. Here’s why.

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Attachmate’s NetIQ division, which develops management software, has released NetIQ Cloud Manager 2.o. NetIQ hopes MSPs will embrace the software to managed Infrastructure-as-a-Service (IaaS) more efficiently.

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ManageEngine, the IT management software provider and a division of Zoho Corp.,  has added Zoho Reports support to MSP Center Plus, a multi-tenant management environment for managed service providers. The software provider’s goal is to give MSPs a solution to create more comprehensive network environment reports and pull more detailed analytics to improve their network performance.

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LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.

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SysAid Technologies, which develops IT service management (ITSM) and customer service support software, has added two new executives as part of its plan to expand its international presence.

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Datto Inc., which promotes backup and disaster recovery (BDR) storage solutions to MSPs and channel partners, says annual revenues grew 300 percent in 2011 vs. 2010. It’s the third consecutive year Datto has generated a 300-percent growth rate, the company asserts. The big question: Can Datto maintain that momentum amid fierce storage competition in 2012?

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MSPmentor 100 companies, representing the world’s top managed services providers, grew their recurring annual revenues to $1.04 billion in 2011, up 28 percent from 2010. Here’s a preliminary look at our fifth-annual MSPmentor 100 survey results.

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Monitoring as a Service (MaaS) continues to gain momentum, according to LogicMonitor CEO Kevin McGibben (pictured). During our conversation in mid-January, McGibben said LogicMonitor, which offers network, hosted and cloud monitoring, has seen an uptake in the number of MSPs looking to add monitoring to its overall service offering. And while LogicMonitor still primarily sells its solution to enterprise end-users, McGibben expects the company’s MSP base to grow significantly the next 12-18 months. Here’s why.

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ManageEngine, the managed services software provider, is set to make several product announcements at Cisco Live London 2012 in late January and early February. The company will release updates to four products: DeviceExpert, NetFlow Analyzer, OpManager and and IT360. Here’s a little background on all four, as well as how ManageEngine will enhance them to help IT departments work more efficiently.

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Photizo Group, a managed print services research and consulting firm, has acquired Lyra Research, a research and consulting company that has strong ties to the international imaging industry.

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It’s not quite an earnings release, but N-able Technologies has offered some anecdotal information to describe the company’s continued momentum in the managed services software market — including key MSP milestones outside of North America.

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O2 Business, which provides mobile and broadband service in the UK, is using Fiberlink Communications SaaS-based mobile device management platform for a “Joined Up People” initiative.

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VeriFone Systems Inc. has completed its buyout of Point International. The deal, first announced in mid-November 2011, positions VeriFone to offer retailers a range of managed services while also pushing deeper into Europe.

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