MSPmentor

My email inbox today had a Webinar invite from Dell. The company on April 22 plans to educate corporate customers about Everdream, a remote administration and asset management tool for PCs and mobile systems.

Now for the challenge: When Dell acquired Everdream and Silverback in 2007, some managed service providers worried that the PC giant would circumvent partners and market managed services directly to corporate customers.

Memo to Dell: Here’s how to eliminate such fear in your partner base. Read More >

SMB Nation is gearing up for its east coast conference, scheduled for March 29-30 at Montclair State University in Montclair, New Jersey. The event will feature a managed services panel discussion led by Matt Makowicz, author of “Selling Managed Services.” Read More >

Some pundits say managed services will become a commodity. I disagree. Managed services are not a single technology. Rather, managed service provider (MSP) platforms are a way to continually deliver new solutions to customers.

Think of it this way: As one managed service matures (for instance, managed storage) a new managed service will emerge (for instance, video surveillance). In order to show this visually, let’s take a look at Gartner’s famed Hype Cycle chart.

Now stick with me, and I’l quickly explain how I see the MSP market evolving.

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In less than a year, Dell has made three key acquisitions to pump up its managed services and software as a service (SaaS) business. The latest acquisition involves MessageOne, which specializes in email continuity, compliance and archiving as a managed service. Here’s the scoop, and the bigger picture on Dell’s managed services push. Read More >

The managed services ecosystem continues to mature rapidly, as platform providers and software-as-a-service (SaaS) specialists ink new partnerships that extend their respective offerings. The latest case in point: Online backup specialist CompuVault Inc. is now a certified vendor for Level Platforms’ MSP offering. Here’s how the deal fits into the larger MSP picture. Read More >

Michael Dell is making another managed services move, this time in the voice-over-IP space. Dell has quietly inked a partnership with an open source voice-over-IP company. The deal potentially pushes Dell into several new markets, including managed voice services and unified communications. The move may also complement Dell’s recent MSP acquisitions (Silverback Technologies and Everdream). Here’s the inside scoop. Read More >

The VAR Guy just awoke from an extended nap, which started sometime before Christmas. While he waits for his new Web site to launch — at www.thevarguy.com (update: it’s live now) — he decided to jump onto MSPmentor.net.

If you haven’t read The VAR Guy’s outbursts before, here’s all you need to know: He often swims against the tide. A case in point: While many folks bash Michael Dell’s channel strategy and managed services acquisitions, The VAR Guy has been defending Mr. Dell and his empire. Here’s why. Read More >

Dell did some last-minute shopping before Christmas, acquiring The Networked Storage Company (TNWSC), a UK-based firm that specializes in IT consulting. The move comes only a few weeks after Dell announced an aggressive strategy to engage resellers, integrators and managed service providers.

At first glance, TNWSC isn’t much of a threat to MSPs and other Dell channel partners. But storage consultants may want to keep a close eye on this transaction. Here’s why.

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