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Join Us Wednesday: Top 100 Managed Services Provider List
Posted February 12th, 2012 by Joe Panettieri
The fifth-annual MSPmentor 100 — a list of the world’s top 100 managed services providers — will debut during a webcast this Wednesday, Feb. 15. Register now to join us. Here are some hints about what you’ll learn.
Autotask Proclaims UK Momentum Following VARStreet Exit
Posted February 8th, 2012 by Joe Panettieri
After quietly selling off its VARStreet business in December 2011, Autotask is putting the public spotlight back on its international push. The latest chatter: Autotask says 500 IT channel partner customers in the United Kingdom now use the company’s SaaS and cloud platform. Autotask’s timing and wording is worth noting. Here’s why.
Dimension Data Acquires on Xigo En Route to Becoming Full MSP
Posted February 8th, 2012 by Nicholas Mukhar
Dimension Data, an IT solutions and services provider, has acquired the Xigo, a telecom expense management (TEM) solution provider, as part of its broader plan to become a complete managed communications services provider.
New SysAid Customer Support Software Available for SMB, Enterprise
Posted February 2nd, 2012 by Nicholas Mukhar
SysAid Technologies is wasting no time getting to work with a newly expanded executive team in tow. The IT service management (ITSM) and customer service support (CSS) software provider has released CSS version 3.5 in both an Enterprise Edition format and a Pro Edition format for SMBs.
Sales Proposal and Quoting Software: Can You Compete Without it?
Posted January 30th, 2012 by Joe Panettieri
I’m now convinced that all IT service providers — MSPs, VARs, resellers — need quoting and sales proposals software. Ironically, I reached that conclusion while researching a potential home improvement project. Here’s the back story, and how it shaped my views back in the managed services providers.
Managed Services: 7 Blogs MSPmentor Didn’t Write, Jan. 27
Posted January 27th, 2012 by Joe Panettieri
I’m packing my bags and heading to the CA Technologies MSP Symposium in a couple of days (Jan. 29-31, Miami, Fla). But before I head for the blogging exit, here are seven managed services blogs and MSP news stories the MSPmentor team didn’t have a chance to write for the week ending January 27, 2012.
Net Optics Acquisitions Target Network Monitoring, Analysis
Posted January 24th, 2012 by Nicholas Mukhar
Net Optics, which develops network monitoring solutions, has made two acquisitions in an attempt to expand its global reach and provide its customers deeper and more insightful network reports. Specifically, Net Optics acquired TripleLayer (an Australian technology distributor) and TripleLayer’s sister company nMetrics (a network and application software provider).
Network Overdrive Takes IT Support, Network Services to Brisbane
Posted January 20th, 2012 by Nicholas Mukhar
Network Overdrive, an IT support and network services company, is expanding its Australia reach into Brisbane, where the company plans to give business a comprehensive, managed IT services solution combined with local support.
Top Managed Services Providers Grew Revenues 28% in 2011
Posted January 17th, 2012 by Joe Panettieri
MSPmentor 100 companies, representing the world’s top managed services providers, grew their recurring annual revenues to $1.04 billion in 2011, up 28 percent from 2010. Here’s a preliminary look at our fifth-annual MSPmentor 100 survey results.
LogMeIn Acquires Bold Software: Remote Support and Live Chat
Posted January 10th, 2012 by Nicholas Mukhar
LogMeIn has acquired Bold Software, a web chat and customer communications software company, for $16.5 million. LogMeIn plans to integrate LogMeIn Rescue — a remote support product for help desks and call centers — with Bold Software’s BoldChat platform.
N-able Recaps Managed Services Market Momentum
Posted January 9th, 2012 by Joe Panettieri
It’s not quite an earnings release, but N-able Technologies has offered some anecdotal information to describe the company’s continued momentum in the managed services software market — including key MSP milestones outside of North America.
MSPmentor 100: Survey Deadline Approaching Rapidly
Posted December 14th, 2011 by Joe Panettieri
We’re wrapping up the fifth-annual MSPmentor 100 survey on Friday, Dec. 23. Participate and your company could be ranked among the world’s top managed services providers. Here’s why you should complete the survey before deadline day arrives.
Australia – New Zealand: Managed Services Innovations Continue
Posted October 7th, 2011 by Joe Panettieri
How’s this for ironic: North America will host several of the world’s largest managed services conferences within the next few weeks. But some of the most interesting managed services innovations continue to occur in Australia and New Zealand. Here’s the blow by blow.
LogMeIn Rescue Wins Remote IT Support Deal with Australian ISP
Posted September 21st, 2011 by Nicholas Mukhar
LogMeIn, the remote access and remote desktop software provider, has signed a remote technical support agreement with Internode, a massive ISP in Australia. Internode will use LogMeIn Rescue — coupled with broadband services — for remote technical customer support.
Autotask Cloud Software In 6 Languages Signals Global Push
Posted September 20th, 2011 by Joe Panettieri
Autotask Corp.‘s global strategy is now fully unveiled. After weeks of hints, the business management software provider has confirmed plans to localize Autotask’s cloud platform in at least six languages (in addition to English) across Europe and Asia.
OS33 Claims MSPs Are Embracing Cloud Webtop Strategy
Posted September 13th, 2011 by Nicholas Mukhar
Business appears strong at OS33, the international IT-as-a-Service provider for MSPs. The company says its partner base grew 166 percent from OS33′s previous quarter. The company claims it now has the “potential” to reach 240,000 end points – up 125 percent from early 2011. I chatted with OS33 President Jacob Kazakevich, Director of Sales Aron Derstine and Director of Marketing Paul Angelides to get a closer look at the strategy.
MSPmentor 250: N-able’s Derik Belair Describes MSP Evolution
Posted August 18th, 2011 by Nicholas Mukhar
N-Able Technologies VP of Marketing and Business Development Derik Belair , an MSPmentor 250 member, has spent over a decade interacting with MSPs and learning their businesses. He’s worked in and around the channel for two decades but most folks know him as one of N-able’s original employees since April, 2000. N-able has since grown to become one of the best-known providers of RMM (remote monitoring and management) software to MSPs. So what’s on Belair’s mind right now? Here are some perspectives.
Computer Sciences Corp. Stumbles Badly With Managed Services
Posted August 15th, 2011 by Joe Panettieri
Anecdotal evidence suggests the managed services market is experiencing healthy growth. But the situation looks alarming at Computer Sciences Corp. (CSC), which is struggling in the managed services market amid missed SLAs (service level agreements), accounting adjustments and contract terminations, according to an SEC filing. CSC’s business challenges have triggered rumors that the company may break itself up.
Fujitsu Signs Managed Services Contract with Horizon Power
Posted August 12th, 2011 by Nicholas Mukhar
Earlier this year, Fujitsu and Ingram Micro partnered to offer North American MSPs and VARs the Ingram Micro Service Desk. Now, Fujitsu is showing some managed services momentum of its own. Specifically, Fujitsu Australia and New Zealand has signed a three-year managed services contract with Horizon Power. Horizon is Western Australia’s state government-owned utility company, which provides electricity for over 4,200 customers throughout Western Australia.
MSPmentor 250: Australia MSP Training Experts Emerge
Posted August 8th, 2011 by Nicholas Mukhar
Our fourth-annual MSPmentor 250 list debuted last week. Now, we’re busy profiling many of the managed services experts, executives and entrepreneurs who landed on the list. Today, we turn our attention to Australia and New Zealand, where Rob Anderson and Clint Bratton – co-Founders of Winning New Clients – are teaching MSPs an invaluable lesson: talking tech works behind the servers, but talking finance works in front of customers.
Kaseya CEO Prepares Additional Global Software Moves
Posted August 2nd, 2011 by Joe Panettieri
During an hour-long discussion last night, Kaseya CEO Gerald Blackie was soft-spoken but focused. Among the key takeaways: Kaseya now has 500 employees. The company’s cloud platform is now one year old. And a targeted acquisition from earlier this year will pay big dividends in the network monitoring market, Blackie predicted. Here’s a recap.
Say Hello to the MSPmentor 250 — 2011 Edition
Posted August 1st, 2011 by Joe Panettieri
We’re rolling out the fourth annual MSPmentor 250 list this week. The ENTIRE list is now live in our MSPmentor 250 center. The list is designed to help you rapidly build a Rolodex of managed services experts, entrepreneurs and executives. So what’s different about this fourth-annual MSPmentor 250 project compared to previous research we’ve produced? Plenty. Here’s an overview of our 2011 approach vs. previous years.
Kaseya, Ingram Micro Expected to Expand Partnership In Q4
Posted July 18th, 2011 by Joe Panettieri
Kaseya and Ingram Micro, which already work together in Australia, are set to expand their managed services partnership into North America sometime in Q4, a spokeswoman for the distributor confirms. Here are the potential implications for managed services providers.
