MSPmentor

LabTech Software CEO Matt Nachtrab (pictured) and ConnectWise Director of Community Jeannine Edwards have spent recent days in Europe. The effort involves a LabTech roadshow to educate aspiring and established MSPs — especially those looking for remote monitoring and management (RMM) software. Nachtrab concedes that most of LabTech’s momentum to date has involved North America and Australia. But in a FastChat video, Nachtrab describes how LabTech will seek to accelerate its European business in 2012.

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One Source Networks, an international telecommunications provider, is promoting data and VoIP services into Fortune 1000 companies. The result: One Source Networks is the fastest growing telecommunications service provider on the Inc. 5000, which tracks the fastest growing privately held U.S. companies. How did that happen? President and CEO Ernest Cunningham and Chief Marketing Officer Gina Nomellini offered MSPmentor some details.

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Autotask Corp.‘s global strategy is now fully unveiled. After weeks of hints, the business management software provider has confirmed plans to localize Autotask’s cloud platform in at least six languages (in addition to English) across Europe and Asia.

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Virtela, which claims to be the world’s largest independent cloud services provider, has partnered with India-based Aircel. Together, the companies plan to offer India’s first global cloud-based application acceleration service for the enterprise space. We’re curious to see if this is a sign of things to come in North America, Europe and elsewhere.

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N-Able Technologies VP of Marketing and Business Development Derik Belair , an MSPmentor 250 member, has spent over a decade interacting with MSPs and learning their businesses. He’s worked in and around the channel for two decades but most folks know him as one of N-able’s original employees since April, 2000. N-able has since grown to become one of the best-known providers of RMM (remote monitoring and management) software to MSPs. So what’s on Belair’s mind right now? Here are some perspectives.

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Demand for Level Platforms‘ managed services software platform — called Managed Workplace — is on the rise. The key evidence: Revenues at Level Platforms are up 41 percent over the same period in 2010, according to CEO Peter Sandiford. Looking ahead, Sandiford thinks Level Platforms can help MSPs manage cloud applications, declaring that client-server is dead and all computing will be hybrid cloud.

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During an hour-long discussion last night, Kaseya CEO Gerald Blackie was soft-spoken but focused. Among the key takeaways: Kaseya now has 500 employees. The company’s cloud platform is now one year old. And a targeted acquisition from earlier this year will pay big dividends in the network monitoring market, Blackie predicted. Here’s a recap.

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Level Platforms Inc. is preparing a mid-year software upgrade for managed services providers, according to CEO Peter Sandiford (pictured). The update, called Managed Workplace 2011 R2, is the newest version of company’s Managed Workplace 2011 monitoring and reporting platform for IT service providers.

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We’re set to unveil the fourth-annual MSPmentor 100 list and research report during a webcast this Wednesday, February 16, at 2:00 p.m. eastern. During the webcast we’ll also explore the Top 20 European MSPs, Top 20 Australian MSPs and Top 10 African MSPs. Also, two surprise guests from MSPmentor 100 companies will describe their smartest business moves of 2010 and key initiatives for 2011. Jeannine Edwards, director of community for ConnectWise, will be on hand to share perspectives from ConnectWise User Groups worldwide. (Note: ConnectWise is the webcast’s sponsor but the MSPmentor 100 research is not sponsored.) I look forward to your questions throughout the MSPmentor 100 webcast this Wednesday, February 16.

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For the first time, the world’s top 100 managed services providers (MSPs) now generate more than $1 billion in annual recurring revenues, a 27 percent jump from 2009 to 2010, according to the fourth-annual MSPmentor 100 report, which will debut during February 16. Here are five other key trends from the report.

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As managed services providers (MSPs) consider outsourced help desk options, here’s a new spin on the conversation: There’s a new 24 x 7 help desk for service providers that focuses on Asterisk — the increasingly popular IP PBX platform. Here’s the background for MSPs that are pushing into VoIP and unified communications, but may need some extra support.

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Within the managed services market, Quest Software is perhaps best-known for promoting PacketTrap MSP — a remote monitoring and management platform. But within the halls of Quest, there are signs the software company plans to expand its managed services software portfolio. The prime example involves Quest OnDemand solutions for Active Directory protection and Log Management. The Quest OnDemand solutions launched around June 2010 for SMBs but longer term, Quest plans to increasingly promote the offerings to MSPs.

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Increasing revenue without spending more is a tall challenge within your managed services business. But there are three potential ways to make that dream a reality. Here’s a quick guide to get your started.

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When we launched MSPmentor back in 2008, a lot of managed services providers (MSPs) ask me for guidance on such topics as search engine optimization (SEO), Google Adwords, pay-per-click advertising campaigns and online marketing. Some of that chatter died down over the past year or two. (Maybe readers realized I was clueless.) But the SEO and online marketing chatter is starting up again — especially as MSP marketing budgets somewhat improve. Still, I wonder: Are MSPs really ready to master online marketing?

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MSPmentor will host two timely webcasts for established and aspiring managed services providers over the next few weeks. On January 26, MSPmentor Live will explore the key questions MSPs must ask before upgrading their RMM (remote monitoring and management) software platforms and before purchasing new platforms. And on February 16, MSPmentor Live will unveil the annual MSPmentor 100 list and survey results. Here’s some more background on each webcast.

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Our next MSPmentor Live webcast is set for January 26 at 2:00 p.m. eastern. The topic: Six questions MSPs must ask before upgrading or selecting an RMM (remote monitoring and management) tool. Here’s a bit more about the webcast and our guest speakers.

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Each Tuesday, MSPmentor’s Ask a Mentor service publishes a reader question and invites you to weigh in with recommendations. This week’s question comes from an MSP based in Bangalore, India. Here’s the question and our reply…

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On the job for about two months, Kaseya Chief Marketing Officer Robert Davis sure sounds familiar with the managed services market and the channel. How’s that possible? Turns out Davis was a Kaseya co-founder who left the company in 2001 before returning in late 2010. Also, Davis has extensive channel experience from his days at Novell and CA Technologies, where he ran CA’s $500 million storage business. Looking ahead, Davis says the managed services market is maturing… which means it’s time for more “coopetition” (cooperation and competition). Here’s the update.

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Our next MSPmentor Live webcast is set for January 26 at 2:00 p.m. eastern. The topic: Six questions MSPs must ask before selecting an RMM (remote monitoring and management) tool. Here’s a bit more about the webcast and our guest speakers.

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MSP software providers have spent the past two or three years pushing into Europe and Australia. Now, it seems, the MSP software land grab is stretching into Africa. The latest example: ConnectWise has launched a cloud on Africa’s soil. And partners/rivals like Kaseya have been busy working closely with MSPs in South Africa. Here’s the update.

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Attention top managed services providers: The fourth annual MSPmentor 100 survey closes TODAY (Friday, December 17). For those who’ve missed our reminders: Here are eight reasons why small, midsize and large managed services providers should participate in the global survey…

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Attention top managed services providers: The fourth annual MSPmentor 100 survey closes this Friday, December 17. Why should you participate in the global survey? And what are the potential benefits to all participating MSPs? Here are eight answers to those key questions…

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How can MSPs master managed print services? Perhaps the answer will surface in May 2011, when Photizo Group hosts its first-ever Global MPS conference (May 2-4, Orlando, Fla.). A show announcement hit MSPmentor’s inbox today. While we’re not in a position to endorse the show I’m curious to see if the conference will help to push manage print services toward mainstream channel acceptance.

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