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Dimension Data Acquires on Xigo En Route to Becoming Full MSP
Posted February 8th, 2012 by Nicholas Mukhar
Dimension Data, an IT solutions and services provider, has acquired the Xigo, a telecom expense management (TEM) solution provider, as part of its broader plan to become a complete managed communications services provider.
eXo 3.5 Multi-Tenancy Targets Cloud, Managed Service Providers
Posted February 6th, 2012 by Nicholas Mukhar
eXo, which develops a content management system, has released eXo 3.5. The multi-tenancy platform could allow managed services providers (MSPs) and cloud services providers (CSPs) to offer customers dedicated portals for content and collaboration, social streams and services, and mobile access. eXo Founder and President Benjamin Mestrallet (pictured) described the strategy to me last week.
Webcast: Partner the Right Way on Cloud Backup
Posted February 3rd, 2012 by Joe Panettieri
Two top MSPs — Data Storage Corp. and Bumi (Backup My Info!) — and Asigra are set to share their secrets to cloud backup. Their guidance will surface during our Channel Expert Hour webcast on Wednesday, Feb. 8. Join in to learn how you can set your own cloud storage pricing, margins and service level agreements.
New SysAid Customer Support Software Available for SMB, Enterprise
Posted February 2nd, 2012 by Nicholas Mukhar
SysAid Technologies is wasting no time getting to work with a newly expanded executive team in tow. The IT service management (ITSM) and customer service support (CSS) software provider has released CSS version 3.5 in both an Enterprise Edition format and a Pro Edition format for SMBs.
Sales Proposal and Quoting Software: Can You Compete Without it?
Posted January 30th, 2012 by Joe Panettieri
I’m now convinced that all IT service providers — MSPs, VARs, resellers — need quoting and sales proposals software. Ironically, I reached that conclusion while researching a potential home improvement project. Here’s the back story, and how it shaped my views back in the managed services providers.
LogicMonitor Adds New MaaS Features for MSPs
Posted January 25th, 2012 by Nicholas Mukhar
LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.
Top Managed Services Providers Grew Revenues 28% in 2011
Posted January 17th, 2012 by Joe Panettieri
MSPmentor 100 companies, representing the world’s top managed services providers, grew their recurring annual revenues to $1.04 billion in 2011, up 28 percent from 2010. Here’s a preliminary look at our fifth-annual MSPmentor 100 survey results.
N-able Recaps Managed Services Market Momentum
Posted January 9th, 2012 by Joe Panettieri
It’s not quite an earnings release, but N-able Technologies has offered some anecdotal information to describe the company’s continued momentum in the managed services software market — including key MSP milestones outside of North America.
10 Most Read Managed Services Stories Q1 2011
Posted December 27th, 2011 by Joe Panettieri
Before MSPmentor marches forward with you into 2012, we’re spending this week looking back at the most read managed services stories of 2011. Let’s get started: Here’s a look at the most read MSP stories from Q1, 2011 and their implications for managed services providers.
MSPmentor 100: Survey Deadline Approaching Rapidly
Posted December 14th, 2011 by Joe Panettieri
We’re wrapping up the fifth-annual MSPmentor 100 survey on Friday, Dec. 23. Participate and your company could be ranked among the world’s top managed services providers. Here’s why you should complete the survey before deadline day arrives.
Zenith Infotech CEO: We’re Still Interested In Bond Settlement
Posted December 8th, 2011 by Joe Panettieri
Zenith Infotech, the private cloud storage provider, and its bondholders remain locked in a court case, but Zenith Infotech CEO Akash Saraf told MSPmentor his company is still interested in working out a potential settlement with bondholders. Saraf also told MSPmentor that Zenith Infotech’s publicly disclosed financial records are consistent with information Zenith Infotech has shared privately with Bombay High Court.
Zenith Infotech Says Financial Statements Are Accurate, Consistent
Posted December 5th, 2011 by Joe Panettieri
Zenith Infotech, which is locked in a legal battle with bondholders, has assured the Bombay High Court that its publicly disclosed finances are accurate and properly reflect the sale of Zenith RMM to Summit Partners, according to The Economic Times of India.
Wall Street Journal: India Technology Debt Is Coming Due
Posted November 30th, 2011 by Joe Panettieri
No need for panic. But here’s a trend worth watching as U.S.-based MSPs partner with India-based IT service providers: The Wall Street Journal reports that India-based companies have a “humungous” foreign bond debt coming due. The debt, much of it due in 2012 to 2014, will likely “further decelerate” India’s economy, the Journal reported. Here’s some perspective as MSPs mull the global partner ecosystem.
Zenith Infotech & Zenith RMM Details: Shared In Court?
Posted November 10th, 2011 by Joe Panettieri
The Zenith Infotech bond default case will apparently have its next court hearing on November 14. In the meantime, Summit Partners apparently is willing to share details about the Zenith RMM purchase from Zenith Infotech — if the details are not disclosed publicly. But will those details really emerge? Here’s the update.
The Zenith Infotech-Zenith RMM Deal: Will Financial Details Emerge?
Posted November 2nd, 2011 by Joe Panettieri
Deeper details about Zenith Infotech‘s financial state may potentially emerge. Zenith Infotech, which defaulted on a bond payment in September, has been ordered by the Mumbai high court to disclose details about the recent Zenith RMM business spin-off, according to the Economic Times. If those Zenith Infotech-Zenith RMM financial details emerge, it could shed light on a range of matters. Here’s why.
Zenith Infotech Debt Case Set for Oct. 26 Court Date
Posted October 24th, 2011 by Joe Panettieri
A bondholder petition against Zenith Infotech is expected to be heard in India court on October 26, according to MoneyControl.com, a financial portal in India. Zenith Infotech confirms that it defaulted on a bond payment in September 2011, but CEO Akash Saraf says the company is financially solvent, stable and strong.
Zenith Infotech: Inside the QVT Financial Hedge Fund
Posted October 17th, 2011 by Joe Panettieri
When Zenith Infotech defaulted on a Sept. 21 bond payment, QVT Financial — a hedge fund with $6 billion under management — apparently was among the investment firms that missed out on the payment. Now, it sounds like QVT is taking legal steps to explore Zenith Infotech’s recent spin-off of Zenith RMM. But who exactly is QVT Financial and what is their interest in Zenith Infotech’s business? Here are some thoughts.
Update: Zenith Infotech Negotiating Debt With Bondholders
Posted October 14th, 2011 by Joe Panettieri
Zenith Infotech, the cloud computing company that works closely with MSPs, has confirmed that it defaulted on its $33 million foreign currency convertible bonds (FCCBs), which were due Sept. 21, according to Reuters. Zenith Infotech remains in negotiations with the bondholders to extend the time for repayment, Reuters added. So what exactly does this mean for managed services providers that work with Zenith Infotech? Here’s some perspective.
LabTech Software Pursues European Managed Services Providers
Posted September 27th, 2011 by Joe Panettieri
LabTech Software CEO Matt Nachtrab (pictured) and ConnectWise Director of Community Jeannine Edwards have spent recent days in Europe. The effort involves a LabTech roadshow to educate aspiring and established MSPs — especially those looking for remote monitoring and management (RMM) software. Nachtrab concedes that most of LabTech’s momentum to date has involved North America and Australia. But in a FastChat video, Nachtrab describes how LabTech will seek to accelerate its European business in 2012.
Fastest Growing U.S. IT Service Provider: One Source Networks?
Posted September 22nd, 2011 by Nicholas Mukhar
One Source Networks, an international telecommunications provider, is promoting data and VoIP services into Fortune 1000 companies. The result: One Source Networks is the fastest growing telecommunications service provider on the Inc. 5000, which tracks the fastest growing privately held U.S. companies. How did that happen? President and CEO Ernest Cunningham and Chief Marketing Officer Gina Nomellini offered MSPmentor some details.
Autotask Cloud Software In 6 Languages Signals Global Push
Posted September 20th, 2011 by Joe Panettieri
Autotask Corp.‘s global strategy is now fully unveiled. After weeks of hints, the business management software provider has confirmed plans to localize Autotask’s cloud platform in at least six languages (in addition to English) across Europe and Asia.
Virtela, Aircel Offer Cloud Application Acceleration Service
Posted August 26th, 2011 by Nicholas Mukhar
Virtela, which claims to be the world’s largest independent cloud services provider, has partnered with India-based Aircel. Together, the companies plan to offer India’s first global cloud-based application acceleration service for the enterprise space. We’re curious to see if this is a sign of things to come in North America, Europe and elsewhere.
MSPmentor 250: N-able’s Derik Belair Describes MSP Evolution
Posted August 18th, 2011 by Nicholas Mukhar
N-Able Technologies VP of Marketing and Business Development Derik Belair , an MSPmentor 250 member, has spent over a decade interacting with MSPs and learning their businesses. He’s worked in and around the channel for two decades but most folks know him as one of N-able’s original employees since April, 2000. N-able has since grown to become one of the best-known providers of RMM (remote monitoring and management) software to MSPs. So what’s on Belair’s mind right now? Here are some perspectives.
