MSPmentor

There is a new wave of technology that is washing over the SMB IT world. A fundamental shift is taking place from device-based to network-based architectures, facilitated by widely adopted new standards.  The MSPs that embrace and manage these more complex IT environments will emerge the winners as managed services moves solidly into this next stage – MSP 2.0.

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If there is a Gartner Hype Cycle for “Green IT” we are probably near the top.  That is typically where the conversation turns from undeserved over optimism to widespread skepticism, before ultimately emerging as a practical everyday reality.  Now is the time to begin to move beyond the hype to focus on practical results.  And nowhere is this search for practical results more lucrative than in SMB managed services.

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Joe’s recent blog entry — asking whether MSPs were killing their own margins — touches on one of the most widely held misperceptions in the business.

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It wasn’t long ago that adopting managed services was a considered to be a pretty scary proposition. You had to build a NOC (whatever a NOC is – but we will leave that to another discussion), spend $50,000 (U.S. dollars) or more on software, turn your business upside down (or go out of business in case you missed the point!), move from low-risk time and materials to high-risk fixed price billing, replace most of your sales team and technicians and of course obey the obligatory command to “fire your customers” that enjoyed the old way of doing business with you.

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SaaS (software as a service) and managed services are often mentioned in the same breath as though they were part of some collective goodness, but for many MSPs they have actually been more like mortal enemies.

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