LogMeIn has acquired Bold Software, a web chat and customer communications software company, for $16.5 million. LogMeIn plans to integrate LogMeIn Rescue — a remote support product for help desks and call centers — with Bold Software’s BoldChat platform.
This is part of a growing trend in the managed services software market, where companies like NTRglobal blend remote access with live chat capabilities. Now, LogMeIn is making its move.
BoldChat is a live chat and click-to-call customer service solution. The Bold Software acquisition is part of LogMeIn’s plan to offer more web-based services for different customer care organizations — including managed services providers (MSPs) and IT service providers.
LogMeIn is best known in corporate accounts but has been gaining momentum with service providers. A few examples: LogMeIn Rescue won a remote IT support deal with Internode, a huge Internet service provider (ISP) in Australia in September 2011. Then LogMeIn updated Rescue’s mobile device management (MDM) capabilities in November. And in our fifth-annual MSPmentor 100 report, 31.7 percent of MSPs said they use LogMeIn’s software to support customers. (Complete MSPmentor 100 results will surface in February 2012.)
Track all MSP-related mergers and acquisitions using the MSPmentor Merger and Acquisition Tracker.
Additional insights from Joe Panettieri.
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Posted In: Acquisitions | Australia | Cloud Computing | Help Desk and NOC Services | Managed Services | Mobile Device Management
Tags: Bold Software | call centers | Help Desks | Internet Service Provider | Internode | ISP | Live Chat | LogMeIn | logmein ignition | logmein rescue | Managed Services | MDM | mobile device management | NTRglobal | remote access and remote desktop software | SaaS
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Yes – and it is also pretty interesting that Microsoft uses LogMeIn Rescue too… at least in some support centers out of India.
They make great software, whether you are a SOHO user, a partner, or a large software vendor like Microsoft.
Ted Hulsy
VP Marketing, eFolder
Twitter: @tedsefolder
Geek Squad = also a LogMeIn customer. Worth watching…
-jp
I’m glad to see a good company like this continue to grow organically and through acquisition in key areas that add functionality to the product line. I absolutely love LMI products and services, and have had nothing but excellent experiences with them in the call centers I’ve managed.
I was interested to see they finally launched Join.Me, a competitive product to GoToMeeting! I had been waiting on that for years… so it appears they are growing in many areas!
Ken: What do you think makes LogMeIn unique?
-jp
With the rising popularity and usability of e-shopping these days, real usability of the Live Chat Support Software comes into picture. I am very well satisfied with Clickdesk because of the convenience it brings me through its live chat service.