MSPmentor

MyTELEPATH, a managed services and hosted VoIP provider, has partnered with Vaultas, a builder and operator of vendor-neutral data centers, to promote hosted PBX and hosted call center services to SMBs in the upper mid-western United States. Here’s how MyTELEPATH plans to leverage the new partnership.

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netForensics, which develops cloud security solutions for managed service providers (MSPs), has introduced a security suite for MSPs called nFX One. The new suite has four components for MSPs that want to deliver on-demand security services but do not have the resources to take on additional capital or operational expenses.

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Our editorial team spent this week visiting IBM, Hewlett-Packard and some other surprise players in the managed services market (stay tuned). Amid all that travel, here are seven managed services blogs and MSP news tips the MSPmentor team didn’t have a chance to write for the week ending Dec. 9, 2011.

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ProfitLine, a telecom expense and mobility management services provider, has a message for enterprises trying to support employee-owned devices as the Bring-Your-Own-Device (BYOD) phenomenon continues to gain traction: You must establish expectations with employees before allowing them to connect their own devices to your network. That according to ProfitLine Chief Technology Officer (CTO) Eric Januszko and ProfitLine VP of Marketing Kathleen Glass, both of whom I spoke withabout the trends they are seeing among their enterprise clients when it comes to BYOD. Here’s a little bit of what they had to say.

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Hostway Corp., a web hosting and cloud hosting services provider, has partnered with StillSecure, a managed network security provider, to give its customers a broader range of data and network security options. The partnership adds eight new offerings to the Hostway portfolio ranging from multi-tenant options to solutions for companies trying to meet PCI compliance standards.

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Integra Telecom‘s Managed PBX and Hosted PBX services for business are now available network-wide. The company’s carrier-class network mainly serves the U.S. West Coast, with some extended reach into the Midwest and East Coast. For MSPs mulling the voice market, Integra’s move is the latest sign that the hosted PBX market has gone mainstream.

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York Telecom (Yorktel), a visual collaboration solution provider, and Blue Jeans Network, a cloud-based video conferencing solution provider, have partnered to promote an enterprise class video conferencing solution, according to Yorktel.

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Datto, the backup and disaster recovery (BDR) company, is striving to raise its profile among MSPs (managed services providers) while also developing some positioning  statements vs. potential rivals like Axcient and Zenith Infotech. A new Datto-driven website, called BDRfacts.com, attempts to offer “facts with no marketing or sales spin” about various BDR platforms. But a quick check of BDRfacts.com website shows that it contains key factual errors. It’s the latest chapter in a strange competitive showdown between Datto and Axcient.

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Zenith Infotech, the private cloud storage provider, and its bondholders remain locked in a court case, but Zenith Infotech CEO Akash Saraf told MSPmentor his company is still interested in working out a potential settlement with bondholders. Saraf also told MSPmentor that Zenith Infotech’s publicly disclosed financial records are consistent with information Zenith Infotech has shared privately with Bombay High Court.

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Managed services can be difficult to define and sell, especially as cloud computing blurs the picture. But IBM is seeking simplicity as it begins to more aggressively embrace mid-market MSPs. Indeed, IBM is starting to see the managed services market in three clearly defined segments.

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Yesterday, MSPmentor openly speculated if Artisan Infrastructure was the only pure play company promoting Infrastructure as a Service (IaaS) to managed services providers. Soon after, 6fusion raised its hand and asked the logical question: “What about us?”

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Paessler AG, the network monitoring software provider, has launched iPRTG 3.0 — a mobile network monitoring app for Apple iOS devices (aka iPad and iPhone users). The iPRTG 3.0 release features new editing, mapping and email functions, among other added capabilities.

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Tasktop Technologies, which focuses on application lifecycle management (ALM), is wrapping up 2011 with two major developments. First, the company has released Tasktop Sync 2.0 featuring updated visual tools for easier ALM synchronization. Second, Tasktop has teamed with Micro Focus, an application modernization and management company, on a new connector for Tasktop Dev and Tasktop Sync called the Tasktop Borland StarTeam Connector.

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When CA Technologies launched ARCserve MSP 2.0 licensing today, it was only one piece of a three-part story. First, CA is striving to make ARCserve licensing more appealing to managed services providers (MSPs). Second, CA wants to ultimately connect the dots between ARCserve and public cloud storage. And finally, CA wants to eliminate any lingering concerns about its commitment to channel partners.

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Artisan Infrastructure competes in the fiercely competitive IaaS (infrastructure as a service) market, hoping to build a pure channel-centric alternative to Rackspace, Amazon Web Services and other cloud titans. Artisan claims that it never — ever — sells directly to end customers. Instead, Artisan empowers third-party MSPs and emerging services providers to build and deploy self-selected SaaS applications on Artisan’s infrastructure. So is the strategy working?

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If the CEO of a managed services provider dies, what happens to the company and its customers? That question continues to pop up in the managed services market where two untimely deaths offer tragic reminders about succession planning.

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ManageEngine, which specializes in managed services software and IT service desk software, has recently released two new products to help SMBs and enterprise companies automate their workflow — especially as the world increasingly goes mobile.

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Backup software provider CommVault has reeled-in another strategic customer. IT-Lifeline, a well-known business recovery service provider, has chosen to use CommVault Simpana 9 Software to support its new BLACKCLOUD Edge cloud-based disaster recovery service that is designed to help SMBs buy, deploy and use IT disaster recovery services.

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N-able Technologies,  the remote monitoring and management (RMM) software provider for managed service providers (MSPs), has developed the N-able Technician Runbook to help technicians automate their daily tasks. N-able actually previewed the Runbook at the N-able Partner Summit back in October. The company says that automation will ultimately lead to increased productivity and profitability MSPs.

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Count research and analysis powerhouse Gartner among the growing number of expert sources predicting that mobile devices will come to dominate the US workplace within a few short years. Gartner recently released two key predictions on the growth of workplace mobile technology to which MSPs serving clients of all sizes, including SMBs (who are not typically early adopters but very often fast followers), should pay attention. Indeed, the mobile device management (MDM) wave is building.

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The IBM PartnerWorld website is opening its arms to managed services providers. Indeed, the IBM PartnerWorld site now has a landing page for MSPs. It’s the latest in IBM’s growing list of moves to engage MSPs.

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This week, the MSPmentor Job Board is heavy with opportunities for network consultants and technology engineers opportunities. It looks like managed service providers (MSPs) and IT service providers are on the hunt for such talent, so take a look and see if our latest postings catch your attention.

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The fifth-annual MSPmentor 100 survey — which identifies the world’s top managed services providers — closes on Friday, December 23. Why should small, midsize and large MSPs participate? Here are six reasons to get in the action…

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