At first glance, N-able Technologies and NetEnrich are partnering to offer managed services providers (MSPs) a “complete IT operations solution” that pushes beyond basic NOC (network operations center) and RMM (remote monitoring and management) solutions. But take a closer look at the relationship, and you’ll find some opportune timing as well as a mutual relationship with the Ingram Micro Cloud team.
The growing relationship between N-able and NetEnrich surfaces as rival Zenith RMM strives to navigate the recent spin-off from Zenith Infotech. NetEnrich competes on some fronts with Zenith RMM’s NOC services, while N-able competes in some areas with Zenith RMM’s monitoring software. Adding to the intrigue, both N-able and NetEnrich continue to work closely with Ingram Micro Cloud, which promotes a range of managed services and cloud services solutions to VARs and MSPs.
Remaining On Message
To their mutual credit, neither N-able nor NetEnrich are taking big public shots at Zenith RMM, which is attempting to distance itself from former parent Zenith Infotech’s recent bond default, which has prompted some MSPs to rethink their cloud partner strategies.
- During a phone briefing last week, NetEnrich CEO Raju Chekuri preferred to steer our conversation to the continued evolution of MSPs, rather than any mud slinging with perceived or actual rivals.
- Similarly, N-able at last week’s IT Nation conference focused on its 100 percent coverage strategy rather than competitive bickering.
Together, N-able and NetEnrich are promoting a “get more” strategy, through which MSPs can learn how to automate their basic business tasks to focus on higher-margin services. Overall, the managed services market sounds healthy — with top IT service providers forecasting 20 percent or more revenue growth this year, according to HTG Peer Groups. Moreover, top MSPs continue to charge $100 to $150 per user per month for all-in managed services, notes TruMethods, a coaching and executive leadership organization for MSPs.
Still, thousands of VARs and MSPs continue to struggling with their business automation, pricing and sales strategies. N-able and NetEnrich are partnering up in a bid to help those IT service providers march forward.
Additional reporting by Nicholas Mukhar.
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Posted In: Help Desk and NOC Services | Integrations | Managed Services | Partner Program | Remote Monitoring & Management Software | SMB Technology
Tags: Managed Service Providers | N-able Technologies | NetEnrich | network monitoring | Network Operations Center | NOC | Remote monitoring and management | Zenith Infotech | Zenith RMM
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What is the working relationship between NetEnrich and Ingram, and Nable and Ingram? You mention it in passing but I’d like to know if it’s more than marketing window dressing
Paul,
I reached out to each of the vendors seeking a potential comment for you. But here’s some general background on each relationship…
1. How Ingram Micro and NetEnrich work together.
2. How Ingram Micro and N-able Work Together.
3. The N-able and NetEnrich relationship background, generally speaking, is mentioned in the blog above.
I hope that helps.
-jp
Ingram Micro consults with solution providers to build and optimize their cloud and managed services practices, and recommends various tools or service provider partnerships based on their business strategy. N-able offers cutting edge tools to deliver RMM (remote monitoring and management) services, but the provider needs to manage the labor costs to deliver the service. NetEnrich offers world class IT management services, but some providers want to maintain a higher level of involvement for service delivery to their clients. The partnership between N-able and NetEnrich allows Ingram Micro to build a hybrid model where the solution provider leverages N-able tools and NetEnrich scale and processes to deliver a comprehensive IT management solution to their end clients.
Jason,
Thanks for the added details. I’m beginning to see the picture a bit more clearly. And as usual: Please keep MSPmentor and our sister sites posted on Ingram Micro Cloud’s progress.
-jp
Hi Paul – Short answer: Yes, it’s the real deal. After N-able’s Partner Summit this year, we put an action plan in play to collaborate with N-able and help MSPs do more, get more and learn more about how to grow their business. Our goal is to give MSPs a better, smarter and more profitable way to remotely manage and build a full service IT Operation. We also want to ensure partners know how to scale their businesses more profitably using our remote operations center and N-able’s N-central portfolio and reporting tools. To that end, we’ve asked some top-performing mutual partners to provide their point of view – what’s worked, what hasn’t and why – and have a series of webinars on the education front underway: http://blog.netenrich.com/
As for integration, yes N-able’s RMM software is fully integrated with NetEnrich’s remote operations center. That means together we help MSPs monitor, maintain and manage IT infrastructure as if it was being done in-house 24/7/365, giving back valuable time to your engineers to spend with customers. And, because both companies have enterprise capability, we can support MSPs as they take on hospitals, community banks, professional services firms, franchises – all types of midsized companies. Let us know how we can help.
Paul@1: Let us know if you got everything to you need. Also, can you disclose company affiliation? We always ask those who post comments for that background info so that our readers can develop more informed opinions about the dialog on our site.
Jennifer@5: Thanks for the additional background you offered.
-jp