How’s this for ironic: North America will host several of the world’s largest managed services conferences within the next few weeks. But some of the most interesting managed services innovations continue to occur in Australia and New Zealand. Here’s the blow by blow.
In North America, thousands — yes, thousands — of MSPs are preparing to attend N-able Partner Summit (Oct. 12-14, Scottsdale, Ariz.), Tigerpaw User Conference (Oct. 19-21, Dallas) and ConnectWise IT Nation (Nov. 9-11, Orlando, Fla.). Side note: For a list of the top 100 channel partner conferences, check this schedule from The VAR Guy.
Back to the topic at hand. I know quite a few MSPs from Australia and New Zealand plan to attend the North America conferences in the weeks ahead. The ANZ market has always been of great interest to me. Why? As Autotask CEO Mark Cattini recently told me, “Australia punches harder than its weight.” In other words, it looks like a small market, but Australia and New Zealand actually have more MSPs and managed services innovation than you might typically expect.
Among the moves worth watching: New Zealand’s Naverisk — which develops remote management and monitoring (RMM) software — recently launched V5 of its RMM software. Naverisk claims it offers full “two way” integration with ConnectWise. Naverisk is available on premise or in the cloud as a SaaS application.
Also worth watching: Tigerpaw is preparing to host an APAC (Australia Pacific) symposium Feb. 9-10 in Gold Coast Queensland, Australia. Tigerpaw is working with Customer Centric Solutions on the event. Tigerpaw President James Foxall is expected to be on hand for the gathering.
Most of the major PSA (professional services automation) software providers have been focusing more time on the Australia-New Zealand Market. Generally speaking, I think IT spending in ANZ is roughly one-tenth the size of the U.S. market. However, I agree with Cattini’s statement. I think MSPs in ANZ have been the most aggressive adopters of recurring revenue models in the world. My opinion is based on multiple meeting with folks like Tim Brewer, one of the top MSP minds in Australia. Plus, I learned a ton during a managed services road trip in Australia back in 2008.
I expect to see Brewer at IT Nation in a few weeks. I look forward to an update.
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Posted In: Australia | EMEA (Europe, Middle East, Africa) | North America
Tags: Autotask | ConnectWise IT Nation | Managed Services Summits | Mark Cattini | N-able Partner Summit | Naverisk | Tigerpaw User Conference | Tim Brewer
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Hi Joe,
We will be at IT Nation with the biggest group of Aussies yet. One of the best things for me at IT nation is the global collaboration I see, forcing us to all stretch the way we see our industry’s future and then lead effective change in our work communities.
We are looking to have a huge time together and can’t wait to see you and all our USA friends there.
IT Nation – Good times and Great People.
Tim Brewer
Tim, I look forward to connecting. I always learn quite a bit when we sit down.
-jp
One thing that make MSP option so appealing in Australia is it unique set of circumstances.
Small Population, Geographic sparseness and willingness to try things new.
What I mean by this is I have clients that have offices in different cities and towns that from a conventional support sense would be impossible to support. MSP are the only options for those clients to have a central support ability, with a single company. Also the small population means fewer competitors. Don’t get me wrong the MSP market/IT support market is tough here, but your dealing with 100′s competitors not 1000′s like in the states.
Adam,
Good day, mate. Thanks for the ANZ perspective. Of all my business trips while working on MSPmentor, the trip to Australia remains tops. Please keep the updates coming.
-jp