LogMeIn, the remote access and remote desktop software provider, has signed a remote technical support agreement with Internode, a massive ISP in Australia. Internode will use LogMeIn Rescue — coupled with broadband services — for remote technical customer support.
LogMeIn Rescue is a cloud-based SaaS solution. It allows IT help desks to remotely manage computers, tablets and smartphones. At Internode, 50 customer service representatives have already used LogMeIn Rescue in a test pilot session, during which they solved hundreds of support issues. The result? Eighty-four percent of clients said they preferred the LogMeIn Rescue support over previous support sessions that did not include remote control management, and 95 percent of customers said their technical issues were resolved by the end of the call.
LogMeIn Rescue is used by four out of the five top U.S. mobile carriers and by some of the world’s leading telecom operators, according to LogMeIn.
Meaanwhile, LogMeIn has also been pushing into new markets. The company recently cut prices for join.me pro, an online meeting and collaboration service that seeks to compete with Citrix GoToMeeting.
Read More About This Topic
Share This Post
Posted In: Australia | Cloud Computing | Managed Services | Mobile | Remote Monitoring & Management Software | SMB Technology
Tags: Internet Service Provider | Internode | ISP | join.me pro | LogMeIn | logmein rescue | remote technical support | SaaS
Interact: Add a Comment | Trackback Link | Permalink
Subscribe: RSS Feed
Take a look at our 
Hi Nicholas Mukhar
Your article post is really informative. LogMeIn Rescue is really awesome company, they deserve the deal. Thanks once again.
http://www.networkfish.com/
Melisa,
Could you clarify for our readers: Are you a LogMeIn partner? Customer?
-jp
Great Article Nicolas, very informative! Actually, remote access technology is a proven new standard of tech support and LogMeIn Rescue must be proud to be part of this technological revolution. http://www.adachicomputech.com has embraced remote access with integrated PC tools to deliver comprehensive computer tech support to its customers on a 24-hour basis. Thanks again for posting and sharing!