MSPmentor

Oracle President Mark Hurd says Oracle is preparing to accelerate and promote its managed services expertise. More details will likely surface at OpenWorld , where roughly 50,000 Oracle partners and customers are set to gather next week (Oct. 2-6, San Francisco). So where is Oracle heading with managed services? And how can MSPs potentially cash in with managed database services? Here are some clues.

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Zyrion, the business service management (BSM) and IT performance monitoring software provider, has scored a key win. Specifically, Netelligent, a cloud services and managed services provider (MSP), in the mid-western U.S., is deploying Zyrion Traverse software to monitor datacenter and IT infrastructure performance.

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Zenprise, the mobile device management (MDM) software provider, has released a mobile data leakage prevention (DLP) solution for the enterprise market. The DLP solution, which supports Microsoft SharePoint, is part of the company’s larger mobile enterprise Security Framework technology. Here’s the update.

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LiveTime Software continues to enhance its cloud-based IT service desk solution. The latest enhancement involves so-called Run Book Automation (RBA), which more clearly aligns customer requests with workflows and outcomes. LiveTimes’ update is the latest IT service desk and help desk move we’ve spotted in recent days.

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Why is former Autotask CEO Bob Godgart also resigning as chairman of the company, effective October 1? The answer surfaced today when Godgart launched ChannelEyes, a Facebook-type social network for channel partners and channel-centric vendors. The VAR Guy has the details and early perspectives.

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LabTech Software claims to be doubling down on the IT service provider industry. Specifically, the managed services software provider has created the LabTech Business Transformation Division. LabTech has hired Microsoft Certified Systems Engineer and Administrator Kevin Gibson to lead it.

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Private equity companies are starting to pour money into the managed services software market. The first deal involved Summit Partners investing in Zenith RMM, a Zenith Infotech spin-off, this week. The next private equity deal involving a managed services software company will be announced within two weeks, according to a trusted MSPmentor source. The big question: Is private equity good for the managed services software industry?

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Former Autotask CEO Bob Godgart is boarding an airplane this morning. Godgart’s apparent destination: the SMB Nation conference in Las Vegas. Godgart is set to step down as Autotask’s chairman, effective October 1, to “pursue a new venture.” So what is he up to?

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Apparently, Zenith RMM’s spin-out from Zenith Infotech may be the start of a bigger managed services M&A trend. Consider this: Within the heart of the managed services market, a venture capitalist/private equity firm is expected to make a major investment — in a well-known MSP-oriented company — in the next two weeks or so, according to a trusted MSPmentor source. The source says the private equity investment will likely be more significant than today’s Summit Partners investment in Zenith RMM, which spun out of Zenith Infotech today.

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Matt Bolton, leader of the product development team at Quest Software and member of the MSPmentor 250, has made a career out of making moves and changes at the right time. He made a successful early career out of analyzing investments for a start-up venture capital firm, yet knew when it was right to make the jump into the technology space as he saw a need for more innovative solutions surrounding data backup and recovery in the 1990′s. So Bolton joined a team that built Lasso Logic. He knew the right time to sell Lasso to SonicWALL. Then he began a new venture called PacketTrap, which Quest Software acquired in 2009. Now Bolton and the PacketTrap/Quest team are helping service providers identify the right business model for their needs.

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Perimeter E-Security, a security as a service provider and MSPmentor 1oo company, has developed a Software-as-a-Service (SaaS)-based log management solution. According to Perimeter’s press release, the log management solution will help companies secure their networks and comply with regulatory standards in terms of properly collecting, reviewing and archiving data. Here’s how it works.

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All Covered, the national managed services provider, has acquired Vertical IT Solutions, a managed IT outsourcing company in Tampa, Fla. The deal continues All Covered’s M&A strategy and expands the company’s reach within Florida.

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StillSecure, the network security and compliance solution provider, used the spotlight of the Hosting & Cloud Transformation Summit to release the StillSecure Cloud Security Monitoring Service (SMS). It’s a network security solution for Infrastructure-as-a-Service (IaaS) providers and users, and it’s free for customers through the SoftLayer Technology Partners Marketplace portal.

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When Zenith Infotech spun-off its managed services software business earlier today, MSPmentor started to pursue timely questions about the spin-off company, known as Zenith RMM LLC. Now, Zenith Infotech CEO Akash Saraf, Zenith RMM CEO Michael George (pictured) and Summit Partners Principal Jason Glass offer some answers and insights for managed services providers. I’ve boiled down our conversation to five key points. Here they are.

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After several months of rumors, Zenith Infotech has spun off its managed services software business, which will be called Zenith RMM LLC. Moreover, Summit Partners — a growth equity firm — has invested in Zenith RMM. And Zenith RMM CEO Michael George’s background includes multiple company sales. Zenith Infotech’s move could trigger an inflection point for some MSPs that are still evaluating their remote monitoring and management (RMM) software strategies. But some well-known MSPs — including Heartland Technology Solutions CEO Arlin Sorensen and LMS Technical Services Owner Larry Shulman — are praising the Zenith RMM spin-out. Here are six questions MSPmentor hopes to answer about the deal.

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LabTech Software CEO Matt Nachtrab (pictured) and ConnectWise Director of Community Jeannine Edwards have spent recent days in Europe. The effort involves a LabTech roadshow to educate aspiring and established MSPs — especially those looking for remote monitoring and management (RMM) software. Nachtrab concedes that most of LabTech’s momentum to date has involved North America and Australia. But in a FastChat video, Nachtrab describes how LabTech will seek to accelerate its European business in 2012.

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During the past few years, it has become fashionable for marketing experts to highlight how the legendary psychedelic rock band The Grateful Dead can teach many lessons about effective branding and loyalty-building. And yes, the Dead also has a few learnings to offer MSPs. In honor of Grateful Dead spinoff band Furthur (featuring surviving members Bob Weir and Phil Lesh) launching its fall 2011 tour, I would like to present three important lessons the Dead can share with MSPs.

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CA Technologies continues to take multiple paths into the IT service desk and IT help desk markets. On the one hand, CA owns Nimsoft — which promotes its own service desk solution. On the other hand, CA this week partnered with xMatters to integrate CA Service Desk Manager and the xMatters IT Support Engine. Here are the details.

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The MSPmentor Job Board continues to list IT career opportunities for managed services experts and SMB technology professionals. In addition to IT careers in the United States, the job board now includes IT job opportunities in Canada. Take a look.

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The managed services and cloud services land grab continues. To wit, ClearCube Technology has acquired Network Elites, a managed services and cloud services specialist. Together, the Texas-based companies plan to accelerate their public and private cloud strategies  — including a virtual desktop infrastructure (VDI) initiative. We’ll be watching to see how the ClearCube-Network Elites deal influences managed services and cloud services across Texas, where well-known players like White Glove Technologies and HEIT (now owned by CSI), among others, also have substantial footprints.

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The mobile device management (MDM) trend continues to accelerate. The latest example: The Astea Alliance Mobility Solution Suite will now support SOTI‘s MobiControl Mobile Device Management (MDM) software. Astea and SOTI say their relationship will help IT service providers and corporate customers to manage, deploy and secure mobile devices.

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As Computer Sciences Corp. pursues more cloud computing and healthcare IT deals, the big consulting firm is taking steps make sure it has enough IT experts in place to meet customer demand. Indeed, CSC has signed a $300 million contingent labor program with The Computer Merchant, an IT staffing and contingent workforce specialist. The move comes a few days after CSC shook up its managed services business unit.

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How can you manage mobile devices running Office 365, Google Apps and other cloud applications? AirWatch, a smartphone and mobile device management specialist, thinks it has the answer. Indeed, AirWatch has launched a mobile device management solution for Microsoft BPOS-D, Microsoft Office 365 and Gmail cloud services.

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