BBH Solutions Inc., a managed service provider in New York, has started to shift customers’ call centers in a cloud computing environment. BBH doesn’t mention customers by name, but the latest project involved moved a national call center’s voice and data applications into the BBH cloud environment. The move is part of BBH’s effort to position itself as a top provider of cloud hosted voice, data, and video applications in the region.
A “cut-over” means that all of the call center’s local switches, cross-connects and multiplexers will now be synchronized and engineered in BBH’s facility. The call center migration may indicate that customers are gaining confidence in cloud-centric deployments — though it’s difficult to draw any firm conclusions since BBH has not discussed the specific customer by name.
BBH has been serving the New York City area since 1989. The company has landed on the Inc. 5000 list for three consecutive years, indicating that BBH is among the 5,000 fastest-growing companies in the United States. BBH focuses extensively on unified communications, working closely with Microsoft, APC, BlackBerry and Cisco Systems.
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Posted In: Cloud Computing | Help Desk and NOC Services | Managed Services
Tags: BBH Solutions Inc. | Bruce Hoernecke | call center | Cisco Systems | Cloud computing | Managed Service Provider | Microsoft
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I see. Cloud Base Call Center is feasible because they are still facing the economic pressure in the US. The benefits for call center agents is to saves their money commuting expenses.