Tigerpaw Software Inc., the PSA (professional services automation) software provider and Servoyant, a remote monitoring and management firm, have integrated their respective products. It’s safe to expect Tigerpaw to announce additional integration updates during the Tigerpaw User Conference in October. Here’s the near-term update.
According to Tigerpaw, the integration with Servoyant:
- Generates tickets that contain all the information collected by Servoyant for the alert;
- updates ticket status in Servoyant from Tigerpaw;
- synchronizes customer inventory item warranty/maintenance expirations to Servoyant;
- synchronizes customer contact information and Tigerpaw account rep to Servoyant; and
- provides single source reporting on ticket response time, resolution time and tickets by incident type
Meanwhile, Servoyant is fairly new to MSPmentor’s radar. The company specializes in network monitoring, management and automation. In addition to the Tigerpaw relationship, Servoyant integrates with Autotask and Microsoft software.
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Posted In: Professional Services Automation (PSA) | Remote Monitoring & Management Software
Tags: Remote monitoring and management | servoyant | Tigerpaw Software
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It’s nice to be “on the radar”. Stay tuned for more integration announcements with major players in the PSA and MSP space. Needless to say it has been a whirlwind week here in Texas, and thankfully it has not been due to tornadoes. We are launching v4 of Servoyant in 30 minutes!
Enrique: Thanks for the update. Please keep us posted.
-jp