In an interesting twist, Kaseya is extending Salesforce.com‘s CRM to Cloud9 for a global sales forecasting and pipeline management solution. Ironically, Kaseya was originally on the hunt for an enterprise business intelligence platform when it discovered Cloud9.
Kaseya makes remote monitoring, management and IT automation software that’s used by managed services providers (MSPs) and corporate IT departments. When Kaseya evaluated Cloud9′s solution, “everything made sense,” according to Kaseya Director of Sales Operations Jason Paquette. “Even though we were in the middle of an enterprise BI evaluation, everything made sense about Cloud9 to support our sales forecasting, pipeline management, and coaching requirements.” The solution gives Kaseya sales managers key visibility, coaching capabilities, and the tools they need to generate more accurate sales forecasts.
So what’s the difference between Cloud9′s global sales forecasting and pipeline management solutions, and a BI platform? Cloud9 gives line-of-business managers cloud-based applications that integrate with their CRM system to keep the data current. It also offers a complementary data warehouse application in the cloud to help predict sales trends and manage pipelines.
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Posted In: Partner Program | Platforms | SMB Technology
Tags: Cloud CRM | cloud9 | CRM | Customer Relationship Management | Kaseya | Salesforce.com
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Hi Nicholas,
Just to clarify the announcement… Cloud9 is an add-on App to Salesforce.com (SFDC), which we continue to use. There are many Business Intelligence platforms that plug in to SFDC and we continue the hunt for a cost-effective BI platform, but Cloud9 supplements our use of SFDC as an improved Sales Forecasting engine. We aren’t replacing our entire SFDC implementation, just adding additional functionality to it that SFDC doesn’t provide out of the box.
At any rate, thanks for picking this up off the PR wire
Jason Paquette
Director of Sales Operations
Kaseya
Jason: Actually, I think you’re being far too polite/diplomatic. Our original headline and opening paragraph were wrong/misleading. We’ve made corrections based on the comment you posted. Thanks Jason and sorry about our goof(s).
-jp