LogMeIn made its name in the IT world for its remote desktop product line. Now, the company has added a new tool to its arsenal with the addition of IT automation to the LogMeIn Central web-based management console. That means MSPs leveraging LogMeIn’s products can do things like run scripts and install software on machines on- and off-LAN. Here’s the story.
The paid LogMeIn Central offering is designed to give IT administrators a central dashboard to manage and monitor systems running the LogMeIn Free or the premium Pro remote desktop clients, no matter where the MSP or the remote machines are.
Andrew Burton, LogMeIn VP of access and management, says that layering automation on top of Central makes perfect sense, given that their MSP customers are always clamoring for new ways to add value with existing deployments.
“It’s expanding the definition of what ‘remote management’ means,” Burton says.
According to LogMeIn’s press release, the new IT automation feature set of Central, named One2Many, gives the following capabilities, among others:
- Install, update or remove software on remote machines
- Run scripts, batch updates and remote commands across multiple computers simultaneously
- Distribute files, updates and patches to specific computers
- Update registry settings or create custom packages for more advanced management
Burton acknowledges that LogMeIn Central, with the addition of One2Many, has some overlap in feature set with RMM platforms like Spiceworks. But he says that LogMeIn is more interested in partnering with other companies than trying to put them out of business- enhancing their value to MSPs doesn’t mean they can’t help other companies do the same.
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Posted In: Remote Monitoring & Management Software | Software as a Service and Hardware as a Service
Tags: IT Automation | LogMeIn | logmein central | LogMeIn Free | LogMeIn Pro | LogMeIn VP of Access and Management Andrew Burton | remote desktop | remote maintenance | Remote monitoring | services automation | Spiceworks | Zendesk
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LMI’s toolset is generally weak and we’ve always found the ITReach/Pro product to be fairly buggy. The dashboards are nice and the remote control is great. Our past experiences with LMI would make us hesitate quite a bit before even attempting to use these tools on our customer machines. Fortunately we’re dropping hundreds of LMI Pro licenses as our Kaseya deployment is wrapping up. We will be keeping LMI Central and the free licensing as a remote control alternative.
LMI’s products are quite expensive all around, although they do offer just about all functionality one would need (and much more). I’m currently using a product named Techinline (www.techinline.com) which despite not having the feature-set of LMI Rescue, is still very capable as it offers the core functionality at a fraction of LMI’s price