Users of Zendesk, the hosted help desk software, already had Apple iPhone and Google Android smartphone apps available to them. But now RIM BlackBerry users of Zendesk can get in on the mobile customer support action with the launch of an official application. Here are some details.
Zendesk claims that they have over 60,000 mobile users, and “thousands” of customer requests pass through the existing mobile applications every weekday. When BlackBerry users start going mobile with the application, Zendesk says that they’ll be able to manage every part of the workflow, from creating tickets to updating them, and from viewing all accounts to making new ones.
Just about the only thing it sounds like it doesn’t do is remote desktop, as the browser-based version can do thanks to a partnership with LogMeIn. But for MSP users of just about any “flavor” BlackBerry, this could mean some help desk progress.
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Posted In: Remote Monitoring & Management Software | Software as a Service and Hardware as a Service
Tags: apple iphone | blackberry | Google Android | help desk | LogMeIn | logmein rescue | remote desktop | Remote monitoring and management | research in motion | rim | Zendesk
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