Bomgar, which specializes in appliance-based remote support, has launched the latest update to their Bomgar Appliance. The appliance now offers remote support features for devices the Apple iPhone and iPad (devices running Apple’s iOS). Like a growing list of IT companies, Bomgar apparently wants to make it easier for businesses and service providers to manage Apple devices in the enterprise.
Bomgar has made things easier by automating “common” iPhone and iPad configuration issues. Bomgar hopes this will drastically reduces the time needed by MSPs, corporate IT and end-users to configure email, Wi-Fi, VPN and other iPad and iPhone settings.
Bomgar says one in three North American companies now support the iPhone as a business platform. Also, MSPmentor has noted a growing number of MSPs leveraging the iPad. Not by coincidence, Bomgar feels “CIOs can no longer afford to ignore the time their support team is spending to help users configure these devices…”
How does it work? Bomgar enables customers to put a custom configuration on the iOS devices, and it works just like installing an app. Configuration profiles are available based on administration selection. Bomgar’s approach also works, in part, thanks to Apple. First, an Apple configuration profile must be setup with the free Apple iPhone Configuration Utility. Then, admins make that profile available via the Bomgar interface and accessible to download as the admin sees fit (e-mailed, downloaded from a site, etc…).
As a result, iOS devices can take advantage of features in Bomgar’s wide range of remote support capabilities.
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Posted In: Remote Monitoring & Management Software
Tags: Apple configuration | apple in the workplace | Apple iPhone configuration utility | Bomgar | bomgar customers | email | iOS | ipad in the enterprise | iphone in the enterprise | North American use of iOs devices | Remote management
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We have used Bomgar for years. It is a great solution.
Lane: Thanks for sharing your perspective.
Readers: Lane Smith runs Do IT Smarter, a well-known Master MSP. MSPmentor doesn’t test or endorse MSP products or services. But if you’re giving Bomgar a look it sounds like Lane may be a good sounding board.
-jp
Thanks for the plug Joe. This product works well with Blackberry and Windows Mobile devices too.
Lane
I’ve owned a Bomgar B200 for 3 years, purchased prior to becoming an MSP. Their appliance is unnecessary since all RMM’s come with a remote support tool. What Kaseya and other others need to do is provide tools with the ability to connect to Blackberries, iPhones, Windows Mobile & Androids since we’ve already invested so much into their software. Bomgar’s sales & support was not the best either, don’t spend your hard earned money, contact your RMM provider and request that they add remote connection to handheld devices in future updates.