Comments on: SMB Crisis Management: Address Smoke Before There’s Fire http://www.mspmentor.net/2010/07/29/smb-crisis-management-address-smoke-before-theres-fire/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 23:41:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Josie Kocsis http://www.mspmentor.net/2010/07/29/smb-crisis-management-address-smoke-before-theres-fire/comment-page-1/#comment-54764 Josie Kocsis Thu, 29 Jul 2010 19:13:56 +0000 http://www.mspmentor.net/?p=9922#comment-54764 Joe, great example of we have to do...what happens if one of our engineers deleted valuable business information or lose some information for a client. What happens if we are asleep at the switch and over look something we promised our client. My <a href="http://www.ulistic..com/social-media-consulting" rel="nofollow">social media coach</a> talks about CRM, Customer Reputation Management...and you hit the nail on the head here. I am sure you will stay at this hotel again down the road. Great lesson Joe. Josie Kocsis Working World http://www.workingworld.ca Joe, great example of we have to do…what happens if one of our engineers deleted valuable business information or lose some information for a client. What happens if we are asleep at the switch and over look something we promised our client.

My social media coach talks about CRM, Customer Reputation Management…and you hit the nail on the head here. I am sure you will stay at this hotel again down the road.

Great lesson Joe.

Josie Kocsis
Working World
http://www.workingworld.ca

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