Comments on: Microsoft to Google: Up Your Customer Service Game

By: Rick Bellefond

Rick Bellefond — Sun, 15 Aug 2010 02:41:14 +0000

When was the last time you were able to actually talk with Google about anything? It seems to me that their whole business model is set up to never actually have to talk with anyone.

By: Joe Panettieri

Joe Panettieri — Thu, 22 Jul 2010 13:42:52 +0000

Erik@5: Loyalty to the channel? That is the big question, isn’t it. I think both Microsoft and Google sincerely want to work with channel partners. But they’ll certainly run into a range of conflicts in the months ahead as they try to balance direct SaaS sales with partner-related programs.

Jeremy@6: Thanks for connecting with us, and disclosing your role at BlueTie.

Ian@7: Two months ago, I was interviewing Ingram Micro’s CEO. I was taking notes in Microsoft Word. Word crashed. Notes lost. Fortunately, Ingram’s CEO agreed to do a quick video interview with me as well. So, I agree with your point: Local/on-premise files are no safer than SaaS files…
-jp

By: Ian Ray

Ian Ray — Sat, 03 Jul 2010 06:19:48 +0000

I’ve never “lost a document” on Google Docs or Google Spreadsheets. I’ve messed one up and had to go back weeks in revisions to pull out the part I deleted, but Google Apps let me do that.

That said, I’ve lost Microsoft Office documents in many different ways. What is the Microsoft support line going to tell someone who has a corrupt Excel file and corrupt backup images of that Excel file?

By: Jeremy Hunter

Jeremy Hunter — Fri, 02 Jul 2010 15:03:38 +0000

@Joe; Hi Joe, I’m the President of BlueTie.

@FrankM; We offer Exchange and Sharepoint as part of our Hybrid solution. Companies can run both Exchange and BlueTie Webmail on a single domain. This let’s them transition from their existing Exchange and Sharepoint infrastructure/service over time and/or to reduce costs by having some users on Exchange where they might need certain Exchange functionality but other users on Webmail.

By: Erik

Erik — Fri, 02 Jul 2010 14:13:27 +0000

“Microsoft seems to enjoy digging away at weaknesses”….No it couldnt be!

Competition breeds innovation so I am all for this duel. However, aside from who is better out of the two, I just want to see commitment to initiative, and more importantly loyalty to the channel with said initiatives.

By: Googlz

Googlz — Fri, 02 Jul 2010 02:32:12 +0000

I love Google…and I have never lost a Google Doc and I have MANY!

I used MS since it was on the market, but I converted to Google in 2009 and I NEVER use MS now!!!

I don’t need it! I am a goo gah goo gah HAPPY Google Head ….with more money since I don’t have to buy MS upgrades!

By: Joe Panettieri

Joe Panettieri — Fri, 02 Jul 2010 01:25:51 +0000

Jeremy: Are you associated with BlueTie? Role at the company? Please let us know and thanks for reading MSPmentor.
-jp

By: FrankM

FrankM — Thu, 01 Jul 2010 17:37:40 +0000

Yet you still offer Exchange and SharePoint? Why?

By: Jeremy Hunter

Jeremy Hunter — Thu, 01 Jul 2010 15:13:47 +0000

Happy to help you avoid the showdown. BlueTie(www.bluetie.com) offers better options and margins on a competitive Email suite for businesses. New reseller program launched just yesterday. Press release: http://www.bluetie.com/aboutus/pr.php?prid=52