Comments on: Engineering the Customer Experience: From the Inside Out http://www.mspmentor.net/2010/05/25/engineering-the-customer-experience-from-the-inside-out/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 23:41:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sam Gutmann http://www.mspmentor.net/2010/05/25/engineering-the-customer-experience-from-the-inside-out/comment-page-1/#comment-53973 Sam Gutmann Wed, 26 May 2010 15:18:15 +0000 http://www.mspmentor.net/?p=8494#comment-53973 Thanks, Brendan, my thoughts exactly. I’ve always believed that if you concentrate on building strong relationships first, you’re going to be able to build a strong business. Thanks, Brendan, my thoughts exactly. I’ve always believed that if you concentrate on building strong relationships first, you’re going to be able to build a strong business.

]]> By: Brendan Cosgrove http://www.mspmentor.net/2010/05/25/engineering-the-customer-experience-from-the-inside-out/comment-page-1/#comment-53955 Brendan Cosgrove Tue, 25 May 2010 20:20:04 +0000 http://www.mspmentor.net/?p=8494#comment-53955 Great post Sam. We are all in the business of customer service. I've always said that all businesses, especially MSPs, are a people business. Serving people's technology is just the means to the end of serving people. Brendan Cosgrove Kaseya http://twitter.com/cozthegrov Great post Sam. We are all in the business of customer service. I’ve always said that all businesses, especially MSPs, are a people business. Serving people’s technology is just the means to the end of serving people.

Brendan Cosgrove
Kaseya
http://twitter.com/cozthegrov

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