Comments on: Seven Managed Services Blog Entries We Didn’t Write: March 19 http://www.mspmentor.net/2010/03/19/seven-managed-services-blog-entries-we-didnt-write-march-19/ Managed Services & Cloud Services Blog for VARs & MSPs Wed, 15 Feb 2012 00:09:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Panettieri http://www.mspmentor.net/2010/03/19/seven-managed-services-blog-entries-we-didnt-write-march-19/comment-page-1/#comment-52892 Joe Panettieri Wed, 24 Mar 2010 00:42:42 +0000 http://www.mspmentor.net/?p=7187#comment-52892 Peter: Thanks for the additional insights. So, cloud monitoring becomes part of a virtual CIO offering or virtual IT department from the MSP, rather than a break-out, line-item offering? Thoughts? I know I'm over-simplifying the discussion (but I have a bad/good habit of doing that). Best, -jp Peter: Thanks for the additional insights. So, cloud monitoring becomes part of a virtual CIO offering or virtual IT department from the MSP, rather than a break-out, line-item offering? Thoughts? I know I’m over-simplifying the discussion (but I have a bad/good habit of doing that).

Best,
-jp

]]> By: Peter Sandiford http://www.mspmentor.net/2010/03/19/seven-managed-services-blog-entries-we-didnt-write-march-19/comment-page-1/#comment-52879 Peter Sandiford Mon, 22 Mar 2010 23:04:43 +0000 http://www.mspmentor.net/?p=7187#comment-52879 Joe, Your skepticism about managing the cloud would make sense if this was in fact the sole objective. Cloud applications do not exist in their own little universe (although many cloud vendors seem to think this is the case). They operate in the context of the entire IT infrastructure. In fact even stand alone applications like Google Apps depend on a properly functioning network and PC (or equivalent) to deliver the intended experience. The next generation of enterprise applications that share data from local servers and other cloud applications have multiple points of failure and represent an even bigger opportunity. Ryan's reply to your post on Google Apps says it perfectly (see below). The MSP's opportunity is "to provide a 0 maintenance option". In part this means monitoring to detect issues, diagnosing the problem and taking responsibility to fix it, communicating with the end customer and providing detailed reporting to justify the monthly cost. The only way MSPs can deliver their business in the future is to monitor the cloud along with all the other related IT that delivers the end customer experience. Peter www.levelplatforms.com One Comment on “Found: A Different Path to Google Apps Profits” 1.Ryan Bilesky Says: March 22nd, 2010 at 1:15 pm That indeed is quite innovative, though we can’t all write the same tool, and some of us indeed don’t have the skill set to write any addon tool. The way I have added more to my apps revenue is though addon services: * Implementation and Migration * Management * Support Each of these services can be upsold on-top of Google Apps and you retain the full value of and if done right makes Google Apps a 0 maintenance option for them and a recurring revenue stream for you. Joe,

Your skepticism about managing the cloud would make sense if this was in fact the sole objective. Cloud applications do not exist in their own little universe (although many cloud vendors seem to think this is the case). They operate in the context of the entire IT infrastructure.

In fact even stand alone applications like Google Apps depend on a properly functioning network and PC (or equivalent) to deliver the intended experience. The next generation of enterprise applications that share data from local servers and other cloud applications have multiple points of failure and represent an even bigger opportunity.

Ryan’s reply to your post on Google Apps says it perfectly (see below). The MSP’s opportunity is “to provide a 0 maintenance option”. In part this means monitoring to detect issues, diagnosing the problem and taking responsibility to fix it, communicating with the end customer and providing detailed reporting to justify the monthly cost.

The only way MSPs can deliver their business in the future is to monitor the cloud along with all the other related IT that delivers the end customer experience.

Peter

http://www.levelplatforms.com

One Comment on “Found: A Different Path to Google Apps Profits”
1.Ryan Bilesky Says:

March 22nd, 2010 at 1:15 pm
That indeed is quite innovative, though we can’t all write the same tool, and some of us indeed don’t have the skill set to write any addon tool. The way I have added more to my apps revenue is though addon services:

* Implementation and Migration
* Management
* Support

Each of these services can be upsold on-top of Google Apps and you retain the full value of and if done right makes Google Apps a 0 maintenance option for them and a recurring revenue stream for you.

]]>