Intronis, an online backup specialist, is the latest company to plug into ConnectWise’s Professional Services Automation (PSA) platform. The move could give ConnectWise’s partner base easier access to the managed storage market. Here’s why.
No doubt, the software as a service (SaaS) industry is filled with cloud and on-demand storage offerings — everyone from Amazon Simple Storage Service (S3) to VaultLogix.
Intronis, meanwhile, has been building a white label partner program that allows VARs and MSPs to rebrand Intronis Online Backup + Recovery as their own. Intronis is backed by OpenView Venture Partners, and Oracle veteran George Roberts plays a key role in the company’s business direction. Also of note: Intronis plays up its encryption and SAS 70 mirrored data center expertise.
By integrating with ConnectWise, Intronis says:
“MSPs have a single, unified view of view of customer backup statistics along with a wide range of key billing and invoicing data. By managing all of these functions in one centralized, secure location, MSPs can automate their business and provide higher levels of service to their valued customers.”
Sounds Familiar
The integration of Intronis with ConnectWise is hardly surprising. Throughout much of 2009, software companies and SaaS specialists have been plugging their systems into such PSA platforms as ConnectWise and chief rival Autotask. Some ISVs are also integrating with a third PSA option called TigerPaw.
Just last week, ExchangeDefender said it had plugged into Autotask’s Command Center dashboard. Meanwhile, platform providers like Kaseya, Level Platforms, N-able and Nimsoft promote various SaaS and on-premise dashboards for software providers to plug into.
Ultimately, the MSP platform space is starting to look a lot like the operating system market of a decade ago. As platform providers recruit more ISVs, they increase their ability to appeal to the MSP masses over the long haul.
Read More About This Topic
Share This Post
Posted In: On Premise | PSA | Software as a Service and Hardware as a Service
Tags: Amazon Simple Storage Service | Autotask ExchangeDefender | ConnectWise Intronis | Datacastle Corp. | Intronis Online Backup and Recovery | Kaseya | Level Platforms | N-able | NimSoft | OpenView Venture Partners | Oracle George Roberts | VaultLogix
Interact: Add a Comment | Trackback Link | Permalink
Subscribe: RSS Feed
Get Started: Visit our new 
I’ve been using Intronis for a couple months now. Its important to note that while they are selling their offering targeted at Managed Services Providers, their software is still designed for Resellers, an important distinction. I’m looking forward to whoever brings to market the first real online backup solution design ed for MSPs.
Joe,
In the interest of full disclosure, Intronis is one of the vendor partners VirtualAdministrator.com works with as an MSP on-ramp. We allow people to digest bite-sized portions of Intronis backup while building their business to the point where they can commit to a longer term and higher volume, just like we’ve done with other products like Kaseya, SPAMSoap and SonicWALL GMS.
Our description of Intronis would be very different than Randy’s. They’ve consulted with us several times on product suggestions and ways they could better serve the MSP market, given that we play in that arena. One of the first suggestions we made was billing integration, and we were somewhat instrumental in the testing and design process of the Connectwise integration.
So while their product may have started out as a more generic brandable online backup for VARs (well before MSP was even a buzzword), I can with complete conviction tell you that Intronis’ focus is on managed services and those that provide it.
A look at their upcoming central web management interface should illustrate that clearly.
Rich Forsen, CEO
VirtualAdministrator.com
Randy@1: Although I don’t necessarily agree with your view that Intronis is designed for resellers, I do appreciate the fact that you took the time to weigh in. Healthy debate is welcome on MSPmentor.
Rich@2: Thanks for pointing out the central web management interface. We’ll keep an eye out for it.
-jp
Update: Just got off the phone with Eric Webster at intronis who was excited to share with me their plans for a new partner portal which will drastically ease management of backups for MSPs. they’re talking about releasing it in January, so I’m really looking forward to it. Props to Intronis for being proactive on this.
What are the requirements for MSPs really? re-brand?
Alex
http://www.netcdp.com
I’ve used the other products like SOS and mozy etc. but i think SOS online Backup is the best backup solution according to me.
u can browse here http://www.sosonlinebackup.com
Steveq: Thanks for the tip but we also strive for disclosure on MSPmentor. Are you an employee of SOS Online Backup? Investor? Partner? Let us know. Thanks.
-jp
Joe Panettieri
Editorial Director
MSPmentor