Comments on: Microsoft Wins Huge European Cloud Deal http://www.mspmentor.net/2009/11/24/microsoft-wins-huge-european-cloud-deal/ Managed Services Blog for Top Managed Service Providers Sat, 20 Mar 2010 04:17:58 +0000 http://wordpress.org/?v=abc hourly 1 By: Joe Panettieri http://www.mspmentor.net/2009/11/24/microsoft-wins-huge-european-cloud-deal/comment-page-1/#comment-50955 Joe Panettieri Thu, 26 Nov 2009 15:12:17 +0000 http://www.mspmentor.net/?p=4981#comment-50955 MetaconomyCEO: Can you give us any background in terms of who you are? I agree -- Microsoft generally does discount heavily to get traction with new product launches. I was it all the time when Windows NT Advanced Server and BackOffice launched. And I'm sure customers will see it again with BPOS. But a win is a win, and this is a significant win... -jp MetaconomyCEO: Can you give us any background in terms of who you are? I agree — Microsoft generally does discount heavily to get traction with new product launches. I was it all the time when Windows NT Advanced Server and BackOffice launched. And I’m sure customers will see it again with BPOS. But a win is a win, and this is a significant win…
-jp

]]> By: MetaconomyCEO http://www.mspmentor.net/2009/11/24/microsoft-wins-huge-european-cloud-deal/comment-page-1/#comment-50943 MetaconomyCEO Wed, 25 Nov 2009 17:40:41 +0000 http://www.mspmentor.net/?p=4981#comment-50943 Well I imagine this was a 'sale of the century' for CSC and expect also that Microsoft was close behind with all the discounting incentives possible to make it happen. Royal Mail is a soft touch right now. What the rest of the world probably doesn't know is that they are one of the most inefficient privatizations the British Government has managed ever, and that they are always gasping for financial handouts. This is 'low Hanging' fruit and no real achievement in my view. Did CSC re,meber to give discounts big enough though that they can afford to get their postal delivery service back up and running and out of the go-slow grip of the militant British unions? A political sale if ever I saw one. Well I imagine this was a ’sale of the century’ for CSC and expect also that Microsoft was close behind with all the discounting incentives possible to make it happen.
Royal Mail is a soft touch right now. What the rest of the world probably doesn’t know is that they are one of the most inefficient privatizations the British Government has managed ever, and that they are always gasping for financial handouts.
This is ‘low Hanging’ fruit and no real achievement in my view. Did CSC re,meber to give discounts big enough though that they can afford to get their postal delivery service back up and running and out of the go-slow grip of the militant British unions?
A political sale if ever I saw one.

]]> By: Joe Panettieri http://www.mspmentor.net/2009/11/24/microsoft-wins-huge-european-cloud-deal/comment-page-1/#comment-50938 Joe Panettieri Wed, 25 Nov 2009 14:34:38 +0000 http://www.mspmentor.net/?p=4981#comment-50938 Peter: I agree -- somebody (MSPs...) will need to bring order to all of these cloud services for end-customers. But it's going to take a ton of education. In some ways SaaS and MSPs are like electric utilities and electricians. When the utility (electricity or SaaS) goes dark customers typically call the supplying service provider for help. It will take time for end-customers to realize they can also call in more personal help (the electrician/MSP) to further optimize/maintain everything. -jp Peter: I agree — somebody (MSPs…) will need to bring order to all of these cloud services for end-customers. But it’s going to take a ton of education.

In some ways SaaS and MSPs are like electric utilities and electricians. When the utility (electricity or SaaS) goes dark customers typically call the supplying service provider for help. It will take time for end-customers to realize they can also call in more personal help (the electrician/MSP) to further optimize/maintain everything.
-jp

]]> By: Peter Sandiford http://www.mspmentor.net/2009/11/24/microsoft-wins-huge-european-cloud-deal/comment-page-1/#comment-50928 Peter Sandiford Tue, 24 Nov 2009 23:45:52 +0000 http://www.mspmentor.net/?p=4981#comment-50928 The money for MSPs from cloud services will come from ensuring the new applications deliver the intended performance expected by the end customer. The SMB customer does not care much where their email comes from but they sure want it to work and hold someone accountable for fixing it when it doesn't. In the above example, CSC will certainly be making their money from services not resale margins and this applies even more to SMBs Remote monitoring and management of cloud services from the same dashboard used to view local devices, networks and applcations is the core requirement for MSPs in 2010 and beyond. When email isn't working MSPs need to be alerted, quickly identify the source of the problem and fix it. With hosted email this could be outages or slowdowns at the provider site or more likely bandwidth usage or device configuration changes in the local infrstructure. How do MSPs make money? Delivering an end customer experience and taking full responsibility by manageing increasing complexity that neither the vendor nor the end customer can provide. The critical requirement to profit from the biggest shift in technology (and IT spending) in this decade is to adopt unified remote montoring and management of cloud services and SaaS applications in the MSP's RMM platform and offer the critical new services your end customers need to succeed in this new computing era. Peter Sandiford www.levelplatforms.com The money for MSPs from cloud services will come from ensuring the new applications deliver the intended performance expected by the end customer. The SMB customer does not care much where their email comes from but they sure want it to work and hold someone accountable for fixing it when it doesn’t. In the above example, CSC will certainly be making their money from services not resale margins and this applies even more to SMBs

Remote monitoring and management of cloud services from the same dashboard used to view local devices, networks and applcations is the core requirement for MSPs in 2010 and beyond. When email isn’t working MSPs need to be alerted, quickly identify the source of the problem and fix it. With hosted email this could be outages or slowdowns at the provider site or more likely bandwidth usage or device configuration changes in the local infrstructure.

How do MSPs make money? Delivering an end customer experience and taking full responsibility by manageing increasing complexity that neither the vendor nor the end customer can provide.

The critical requirement to profit from the biggest shift in technology (and IT spending) in this decade is to adopt unified remote montoring and management of cloud services and SaaS applications in the MSP’s RMM platform and offer the critical new services your end customers need to succeed in this new computing era.

Peter Sandiford
http://www.levelplatforms.com

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