Comments on: SaaS: Here Come 100 Percent Guarantees http://www.mspmentor.net/2009/11/16/saas-here-come-100-percent-guarantees/ Managed Services Blog for Top Managed Service Providers Fri, 19 Mar 2010 06:15:16 +0000 http://wordpress.org/?v=abc hourly 1 By: Frank Hughes http://www.mspmentor.net/2009/11/16/saas-here-come-100-percent-guarantees/comment-page-1/#comment-50766 Frank Hughes Tue, 17 Nov 2009 15:04:27 +0000 http://www.mspmentor.net/?p=4863#comment-50766 Salesforce is a poor example in this case because you can easily backup/export the data from Salesforce on a recurring basis. Most other SaaS systems don't have such functionality. In terms of 100% Exchange stuff - there are others doing it. Rackspace, ServePath (GoGrid), Apptix, Navisite. Oddly enough - not MSFT. It is important to ask about the availability of the mailbox (or mail) and not just the network. In any event, the compensation on the SLA payout doesn't cover the frustration of downtime. Salesforce is a poor example in this case because you can easily backup/export the data from Salesforce on a recurring basis. Most other SaaS systems don’t have such functionality.

In terms of 100% Exchange stuff – there are others doing it. Rackspace, ServePath (GoGrid), Apptix, Navisite. Oddly enough – not MSFT.

It is important to ask about the availability of the mailbox (or mail) and not just the network. In any event, the compensation on the SLA payout doesn’t cover the frustration of downtime.

]]> By: Joe Panettieri http://www.mspmentor.net/2009/11/16/saas-here-come-100-percent-guarantees/comment-page-1/#comment-50762 Joe Panettieri Tue, 17 Nov 2009 12:25:13 +0000 http://www.mspmentor.net/?p=4863#comment-50762 Hi Rick, I expect to be speaking with Intermedia about a few things over the next 48 hours. I will ask for a better definition. Thanks for reading. -jp Hi Rick, I expect to be speaking with Intermedia about a few things over the next 48 hours. I will ask for a better definition. Thanks for reading.
-jp

]]> By: Rick http://www.mspmentor.net/2009/11/16/saas-here-come-100-percent-guarantees/comment-page-1/#comment-50754 Rick Tue, 17 Nov 2009 06:19:48 +0000 http://www.mspmentor.net/?p=4863#comment-50754 Define 'Guarantee'. Neither their website nor the press release defines it except to make it sound like a point-of-difference. Many places already guarantee 100% data retention. If they fail, you get your month's fees back. You've lost your data, but at least you didn't have to pay to lose it! Tell me when some company guarantees your data against potential lost business when they lose it or are just unavailable for a period. Seriously: When a company provides $M+ insurance against losing their client's data I'll be impressed. Define ‘Guarantee’. Neither their website nor the press release defines it except to make it sound like a point-of-difference.

Many places already guarantee 100% data retention. If they fail, you get your month’s fees back. You’ve lost your data, but at least you didn’t have to pay to lose it!

Tell me when some company guarantees your data against potential lost business when they lose it or are just unavailable for a period.

Seriously: When a company provides $M+ insurance against losing their client’s data I’ll be impressed.

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