Comments on: Trend Micro Integrating with Kaseya

By: henrylow

henrylow — Thu, 17 Dec 2009 06:03:33 +0000

. Small Business owners are largely forgotten. Thats why I only focus on them. I have experience several members of my family file bankruptcy due to small business failures. I also I suffered through 2 destroyed businesses due to failure however, in my failings I have learned some of the secrets to success. (Who can say they know it all?)
What I like about small business owners is that they are not afraid to take huge risks and lay it all on the line. But, I agree they do need a lot of help with their marketing. I think having them go the social media and email route is not only the least expensive but its also the most effective. Thanks for the stats!

onlineuniversalwork

By: Joe Panettieri

Joe Panettieri — Fri, 04 Dec 2009 13:14:46 +0000

Dave: Thanks for the update. Please do let me know how your tests work out…
-jp

By: Dave Purscell

Dave Purscell — Fri, 04 Dec 2009 11:00:57 +0000

It appears to be just an email alert designed to trigger a ticket. I think I will play with feeding it a ConnectWise address and see what happens.

By: Joe Panettieri

Joe Panettieri — Tue, 03 Nov 2009 19:01:26 +0000

Tim, Todd: I don’t have any inside info regarding potential Trend Micro integration with ConnectWise. But I think it’s safe to say Trend is considering a number of integration relationships at the minute.

By: Todd

Todd — Tue, 03 Nov 2009 17:05:52 +0000

Same view here Tim, the Kaseya ticketing is unused in our environment as well. The Trend portal is a nice single view of the health of your Trend installations, better than the current kaseya script based method we have to keep up w/ av definitions. I finally got around to installing it on some of our managed Trend Servers and i like the exception based view the Trend Micro portal provides.

By: Tim Beard

Tim Beard — Tue, 03 Nov 2009 13:17:39 +0000

Good article Joe. Initially, I was excited when I saw your teaser on twitter about this. But then it dawned on me. Hardly any msp’s with Kaseya use the ticketing function built in to Kaseya. Instead they use one of the PSA tools out there. This integration does little for us since we don’t use Kaseya’s ticketing. I was hoping you were going to blog about how Kaseya was dropping AVG and going with Trend for endpoint security. Now that would be great. If we can figure out how to integrate Trend with Connectwise (other than having an email sent to open a ticket), that would be some news.

Tim Beard
Networthy Systems

By: James

James — Mon, 02 Nov 2009 21:30:35 +0000

Funny I’m just now noticing the Kaseya tab in the Worry Free user interface we’re testing. Thanks for pointing it out Joe. I will let you know if it feels half baked or fully baked.
Do you know if this is an exclusive relationship or will Trend Micro do this type of integration for additional tools?
Thank you for your reply.