Comments on: Preview: Five Trends At N-able Partner Summit http://www.mspmentor.net/2009/10/07/preview-five-trends-at-n-able-partner-summit/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 18:25:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chris Chase http://www.mspmentor.net/2009/10/07/preview-five-trends-at-n-able-partner-summit/comment-page-1/#comment-50482 Chris Chase Fri, 23 Oct 2009 23:20:46 +0000 http://www.mspmentor.net/?p=4272#comment-50482 You moved around those bullets like you were in the matrix. You moved around those bullets like you were in the matrix.

]]> By: James Foxall http://www.mspmentor.net/2009/10/07/preview-five-trends-at-n-able-partner-summit/comment-page-1/#comment-50480 James Foxall Fri, 23 Oct 2009 19:43:49 +0000 http://www.mspmentor.net/?p=4272#comment-50480 Hi everyone, I am very curious to hear specific comments on what you all consider full integration and what you believe is lacking in your current integrations. You are correct in that every PSA/RMM does things a bit differently. In some cases, there are limitations from the PSA, while in others it's a limitation of the API provided by the the RMM. At Tigerpaw, we have integrations to N-able, Level Platforms, Kaseya, and Zenith. We handle asset synchronization, ticket creation, and automated billing. We have many customers enjoying the benefits that these integrations provide, but we acknowledge that there is always room for improvement. In fact, I just got off a conference call with one of the big 3 about a new API set that Tigerpaw will be taking advantage of - good stuff. If any of you are using Tigerpaw and have questions on the integration, please shoot me an email and I'll do what I can to help. If you are having problems with a different PSA provider, please realize that not all PSAs/RMM integrations are the same. :) PS: Joe, it was great speaking with you at the N-able partner summit! James Foxall Senior Vice President Tigerpaw Software Hi everyone,

I am very curious to hear specific comments on what you all consider full integration and what you believe is lacking in your current integrations. You are correct in that every PSA/RMM does things a bit differently. In some cases, there are limitations from the PSA, while in others it’s a limitation of the API provided by the the RMM. At Tigerpaw, we have integrations to N-able, Level Platforms, Kaseya, and Zenith. We handle asset synchronization, ticket creation, and automated billing. We have many customers enjoying the benefits that these integrations provide, but we acknowledge that there is always room for improvement. In fact, I just got off a conference call with one of the big 3 about a new API set that Tigerpaw will be taking advantage of – good stuff.

If any of you are using Tigerpaw and have questions on the integration, please shoot me an email and I’ll do what I can to help. If you are having problems with a different PSA provider, please realize that not all PSAs/RMM integrations are the same. :)

PS: Joe, it was great speaking with you at the N-able partner summit!

James Foxall
Senior Vice President
Tigerpaw Software

]]> By: Joe Panettieri http://www.mspmentor.net/2009/10/07/preview-five-trends-at-n-able-partner-summit/comment-page-1/#comment-50336 Joe Panettieri Fri, 09 Oct 2009 13:27:45 +0000 http://www.mspmentor.net/?p=4272#comment-50336 Greg: We're watching #2 really, really, closely. Greg: We’re watching #2 really, really, closely.

]]> By: Greg Donovan http://www.mspmentor.net/2009/10/07/preview-five-trends-at-n-able-partner-summit/comment-page-1/#comment-50329 Greg Donovan Thu, 08 Oct 2009 15:51:54 +0000 http://www.mspmentor.net/?p=4272#comment-50329 Great conversation about integration. Everyone says they do it but the real question is what is their definition of integration? Your definition of integration may not (is probably not) what the PSA or RMM is doing. From a sales perspective it appears that the expectation was not appropriately set. Until there is consolidation in this market with an RMM and a PSA taking the plunge (#2) there will not be complete integration out of the box. Of course, someone could build a market disrupting application that is a RMM/PSA and really change the game. Great conversation about integration. Everyone says they do it but the real question is what is their definition of integration? Your definition of integration may not (is probably not) what the PSA or RMM is doing. From a sales perspective it appears that the expectation was not appropriately set.

Until there is consolidation in this market with an RMM and a PSA taking the plunge (#2) there will not be complete integration out of the box. Of course, someone could build a market disrupting application that is a RMM/PSA and really change the game.

]]> By: Joe Panettieri http://www.mspmentor.net/2009/10/07/preview-five-trends-at-n-able-partner-summit/comment-page-1/#comment-50328 Joe Panettieri Thu, 08 Oct 2009 15:28:36 +0000 http://www.mspmentor.net/?p=4272#comment-50328 MSP Myth: Thanks for backing me up. Let me know if/when you get the integration challenges solved, and how you did so. Thanks. -jp MSP Myth: Thanks for backing me up. Let me know if/when you get the integration challenges solved, and how you did so. Thanks.
-jp

]]> By: Joe Panettieri http://www.mspmentor.net/2009/10/07/preview-five-trends-at-n-able-partner-summit/comment-page-1/#comment-50326 Joe Panettieri Thu, 08 Oct 2009 15:25:24 +0000 http://www.mspmentor.net/?p=4272#comment-50326 John F: Great to hear from you. Look me up at the N-able event. And you raise a great point about the synergies of being an MSP and a Cisco partner. I'm hearing that more and more. And we will surely add a few blogs about that soon. -jp John F: Great to hear from you. Look me up at the N-able event. And you raise a great point about the synergies of being an MSP and a Cisco partner. I’m hearing that more and more. And we will surely add a few blogs about that soon.
-jp

]]> By: John F. http://www.mspmentor.net/2009/10/07/preview-five-trends-at-n-able-partner-summit/comment-page-1/#comment-50323 John F. Thu, 08 Oct 2009 13:00:34 +0000 http://www.mspmentor.net/?p=4272#comment-50323 Joe, Im looking forward to the Partner summit next week. Fresh out of college last year, my company sent me to the '08 Summit as part of my orientation. Couldnt have had a better way to introduce me to the world of MSP. I am hoping to get much more out of the presentations this year now that I am no longer a noob. This year im hoping to pick up some good ideas on branding and expanding our marketing efforts. And as huge Cisco partners, im looking forward to getting some details on their upcoming partnership. I would highly recommend this event for any N-Able partners or for anybody thinking of bursting into the market. Maybe I will run into you there. John F. MSP Sales www.integra1.net Allentown, PA Joe,

Im looking forward to the Partner summit next week. Fresh out of college last year, my company sent me to the ’08 Summit as part of my orientation. Couldnt have had a better way to introduce me to the world of MSP. I am hoping to get much more out of the presentations this year now that I am no longer a noob. This year im hoping to pick up some good ideas on branding and expanding our marketing efforts. And as huge Cisco partners, im looking forward to getting some details on their upcoming partnership.

I would highly recommend this event for any N-Able partners or for anybody thinking of bursting into the market. Maybe I will run into you there.

John F.
MSP Sales
http://www.integra1.net
Allentown, PA

]]> By: MSP Myth http://www.mspmentor.net/2009/10/07/preview-five-trends-at-n-able-partner-summit/comment-page-1/#comment-50315 MSP Myth Wed, 07 Oct 2009 20:10:43 +0000 http://www.mspmentor.net/?p=4272#comment-50315 Joe you are so right on #4. Our PSA and RMM vendors keep telling me their stuff works together but it really doesn't. I can't name names because we're dealing with support people at both companies right now and I hesitate to point fingers on an open blog. The only advice I would give an MSP is to ask the software vendor if you can speak to reference accounts (real customers) that have successfully integrated their PSA and RMM tools. This is another of the annoying gotchas in the MSP market. I hope vendors are listening. Joe you are so right on #4. Our PSA and RMM vendors keep telling me their stuff works together but it really doesn’t. I can’t name names because we’re dealing with support people at both companies right now and I hesitate to point fingers on an open blog. The only advice I would give an MSP is to ask the software vendor if you can speak to reference accounts (real customers) that have successfully integrated their PSA and RMM tools. This is another of the annoying gotchas in the MSP market. I hope vendors are listening.

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