These stats are based on the percentage of positive response.

1 How satisfied are you with the handling of your issue? 88.8%
2 Request handled in a timely fashion 92.8%
3 Support Reps were knowledgeable 90.1%
4 You were given good advice 87.5%
5 Reps were courteous 98.7%
6 Reps communicated clearly 96.1%
7 Given regular progress updates 92.1%

Although it is impossible to meet 100% of expectations 100% of the time, we will continue to do our best in meeting the needs of our customers.

If you are having issues with a specific support request. Please contact me directly at chad.gniffke(theatsign)kaseya.com with your support ticket number. I will escalate accordingly and insure that you receive a response.

Lastly, why is it that Kaseya continues to come out with new products that just cost our customers more money? I will quote my father to answer this question. “I would rather tell you today why it costs what it costs, then apologize later for not being able to keep my business open due to lack of revenue.” Being in business 5 years from now should be one of the most important aspects in choosing an IT management platform. Many MSP focused applications are hurting financially and it is uncertain whether they will be around in a year or two. Kaseya, on the other hand, is profitable, has not outside investors, and despite the downturn in the market, has hired more staff to improve the products and its’ offering.