The managed services land grab continues in Australia. The latest move involves Kaseya launching a managed services user conference (called Think Tank 09) and a series of user groups across the country. Here are some perspectives on Kaseya’s moves plus the bigger managed services picture in Australia.
First, Kaseya’s moves. Roughly 75 MSPs are expected to attend Kaseya’s Think Tank 09 event in Sydney, Australia on August 25, according to Tim Dickinson, regional director for Kaseya in Australia and New Zealand.
“This is our first move in hosting a User Group [in Australia], but the desired outcome from this event is that partners can take ownership in their areas and form frequent localized events with the support of Kaseya,” Dickinson wrote in an email to me.
Kaseya has been particularly active in Australia and New Zealand. Most recently the company opened an office in New Zealand, where Kaseya says it has 100 customers.
Competition Looms
Kaseya isn’t alone in the Australia managed services market. As MSPmentor has reported:
- According to Autotasks’s Twitter feed, the company will host a “roadshow across Australia in August. Perth, Adelaide, Melbourne, Sydney and Brisbane.”
- ConnectWise says it plans to offer Hosted ConnectWise in Australia and the United Kingdom by the end of 2009.
- N-able in June 2009 announced hosted services in Australia and New Zealand.
- Nimsoft made some Australia moves in April 2009.
I spent October 2008 in Australia speaking at at a managed services road show hosted by Kaseya and Intel. Based on the market research I’ve read, the Australia IT market is roughly one-tenth that of North America. Still, the MSP industry has shifted from the bleeding edge stage to an early adopter or perhaps even mass adopter stage in Australia. It seems as if Australian VARs have accelerated their moves to managed services in recent months.
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Posted In: Australia
Tags: Autotask Australia | ConnectWise Australia | Kaseya Australia | Kaseya New Zealand | Managed Services Australia | N-able Australia | N-able New Zealand | Nimsoft Australia
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Joe,
It has been good to see the market over here develop and grow with some pace, now at running speed the next 12-18 months will be an interesting time….but as I have said before we don’t just want to be sold software to. The winners will be the providers with the best and most successful network and user base. At this stage I am not seeing any one investing back in the partner base like ConnectWise and Kaseya are over here!
So from us Aussies thanks guys and don’t forget some Vegemite.
Cheers
Tim Brewer
Tim: Thanks for providing some more perspective from Australia. I rarely choose sides when it comes to vendor discussions. But I will say this: I’m told over and over again by MSPmentor’s Australia and New Zealand readers that they want local support/presence from software vendors who have local offices.