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Australia and New Zealand: Race for MSP Market Share

Posted July 29th, 2009 by

The race to gain managed services mind share and market share in Australia and New Zealand continues to accelerate. The latest examples: Autotask is planning an August 2009 road show in Australia, and Kaseya has opened an office in New Zealand. The moves come only a few days after ConnectWise confirmed plans to offer hosted ConnectWise in Europe and Australia. Here’s some more perspective about the global managed services market.

Among the most recent moves:

  • According to Autotask’s Twitter feed, the company will host a “roadshow across Australia in August. Perth, Adelaide, Melbourne, Sydney and Brisbane.” Details are expected to be announced soon.
  • Kaseya — which was among the first MSP software providers to target Australia — has opened an office in neighboring New Zealand. Kaseya says it has more than 100 MSP partners in New Zealand, according to a company press release.
  • ConnectWise says it plans to offer Hosted ConnectWise in Australia and the United Kingdom by the end of 2009.
  • N-able in June 2009 announced hosted services in Australia and New Zealand.
  • Nimsoft made some Australia moves in April 2009.
  • Did I overlook an Australia-centric move? Post a comment to let me know.

On the one hand it’s good to see the managed services market going global. But on the other hand I have a strong suspition that slowing growth in the North American market is forcing some software providers to look aboard for new sales and revenue opportunities. Whether you agree or disagree with me, I’d love to hear your thoughts.

Meanwhile, MSP software providers continue to pull global partners and customers into their U.S.-based conferences. ConnectWise and N-able are planning late 2009 partner conferences in Orlando and Arizona, respectively. And Autotask has confirmed plans for its second-annual Autotask Community Live conference, scheduled for April 18-20, 2010, at the Miami InterContinental.

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3 Comments on “Australia and New Zealand: Race for MSP Market Share”

  1. Zaun Bhana Says:
    July 29th, 2009 at 9:56 pm

    I think a good development for partners happening downunder is that software providers are working closer together to help expand the local market and link MSP’s to each other. Case in point is the next Connectwise user group in August has a Kaseya user group (the 1st in Aus) happening the next day in the same hotel. This kind of co-operation between providers makes MSP’s lives using both platforms significantly easier. Especially when you are travelling vast differences!

  2. Joe Panettieri Says:
    July 30th, 2009 at 6:11 am

    Zaun: No doubt we are seeing PSA (professional services automation) software providers and RMM (remote monitoring/management) software providers coordinate their efforts. It’s like Word and Excel. The two go hand-in-hand… regardless of your geography.

  3. Jon Kalaugher Says:
    August 21st, 2009 at 1:49 pm

    Hi Joe,

    We have recently launched Naverisk across NZ and have just entered the Australian market.

    Naverisk is a Managed Services software platform targeting IT service providers looking for a low cost and risk “pay as you use” approach to providing managed services.

    We are seeing a fantastic response so far and are entering UK markets in September.

    Naverisk is available via SaaS, or as an onsite installation.

    Very interested in any partnership opportunities out there in MSP land…?

    Really enjoy your blog and the contribution from the community..

    Keep up the great work!

    Regards

    Jon Kalaugher
    CEO
    http://www.Naverisk.com

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