Comments on: Managed Services: Serious Fun

By: Mike Cooch

Mike Cooch — Mon, 13 Jul 2009 03:32:15 +0000

Ha! That’s awesome! Hope you had fun.

Mike

By: Joe Panettieri

Joe Panettieri — Sun, 12 Jul 2009 15:54:34 +0000

Mike: greetings from Hershey Park. Coasters are still my great escape from work.

By: Mike Cooch

Mike Cooch — Sat, 11 Jul 2009 20:00:14 +0000

We bought two Wii’s for our last annual celebration and have them hooked up for projection at our two offices – it’s a great way to close the week with a few beers and some laughs.

Mike Cooch
http://www.everonit.com

By: Joe Panettieri

Joe Panettieri — Thu, 09 Jul 2009 22:00:57 +0000

Brian: Yes, but your web site's blog has cool illustrations of your employees.

By: Brian Doyle

Brian Doyle — Thu, 09 Jul 2009 20:21:54 +0000

I am feeling a bit like the grinch in comparison Rich and John. I thought we were being good to our NOC when we ran a cable feed to our 50 inch LCD.

I am sure once they read this post the requests for toys will be on my desk.

I may have to stop at the Pro shop on my way home!

Brian Doyle
http://www.fandotech.com

By: Joe Panettieri

Joe Panettieri — Thu, 09 Jul 2009 15:10:52 +0000

All: Regarding the contest in Comment #6. John is the winner — in a very creative way. I’ll explain more later.

Jeannine: Happy to see the world laughing with (at?) me. See you at WPC09. Safe travels.

By: Jeannine Edwards

Jeannine Edwards — Thu, 09 Jul 2009 13:09:11 +0000

Amy made me laugh out loud, literally.

By: Joe Panettieri

Joe Panettieri — Thu, 09 Jul 2009 04:20:27 +0000

Rich, John: Email me a photo of your NOC teams playing the original Atari 2600 or Intellivision and I’ll send you a $50 gift certificate to Starbucks. First NOC team to email me the photo gets the gift certificate. No joke…

By: Rich Forsen

Rich Forsen — Thu, 09 Jul 2009 04:15:39 +0000

I completely concur with your findings and your philosphy, John – I wish more shared it.

Rich

P.S. My NOC team can still beat up your NOC team

By: John Kilgore

John Kilgore — Wed, 08 Jul 2009 19:26:50 +0000

I’ll add that these “toys” were quite functional (sans the putting green). Immidiately after investing in top notch technology for our engineers, we saw immidiate improvement in resolution and response time. What first thought to be perks actually turned into productivity tools for our team.

Morale is a huge thing to contend with in a NOC. When things go wrong in a client’s infrastructure they -all- feel the heat and pressure. Our strategy is just to go that little extra mile to make their working environment as stressless as possible so they provide stellar customer support. It’s all about ROI for your employees, and providing the best Managed Services you can to your customers.

The best RMM tools, PSA tools, alerting software, ticketing systems, flashing lights and the bat-phone combined don’t compare to a team of great quality engineers. We’re just investing in our most valuable asset for us, and our clients.

John Kilgore
Director, Managed Services
Computer Service Partners