Comments on: The Copernican Theory of Fragmented Markets http://www.mspmentor.net/2009/06/23/the-copernican-theory-of-fragmented-markets/ Managed Services Blog for Top Managed Service Providers Sat, 20 Mar 2010 04:17:58 +0000 http://wordpress.org/?v=abc hourly 1 By: StuFinancesTech http://www.mspmentor.net/2009/06/23/the-copernican-theory-of-fragmented-markets/comment-page-1/#comment-48548 StuFinancesTech Wed, 24 Jun 2009 17:09:26 +0000 http://www.mspmentor.net/?p=2847#comment-48548 Justin, I really enjoyed this article and agree with the customer centric aspects. I'd like to challenge the need to un-fragment in a market though. No doubt scaling has some benefits but losing business dexterity/nimbleness is often a part of the price paid for scale. One of the reasons why smaller is often better is the ability to be nimble in shifting markets, adding offerings like the flavors you suggest, adapting to your marketplace more quickly, easily and painlessly. My field has a few very large players and is very fragmented after that and I think it will stay that way because little nimble independents like me can shift into niche programs for tech (like I have), generalist programs when needed (like I have), startup or troubled credit programs (like I have) and oddball financing programs (like I also have). Stu Stu@southernlendingsolutions.com Justin, I really enjoyed this article and agree with the customer centric aspects. I’d like to challenge the need to un-fragment in a market though. No doubt scaling has some benefits but losing business dexterity/nimbleness is often a part of the price paid for scale.

One of the reasons why smaller is often better is the ability to be nimble in shifting markets, adding offerings like the flavors you suggest, adapting to your marketplace more quickly, easily and painlessly.

My field has a few very large players and is very fragmented after that and I think it will stay that way because little nimble independents like me can shift into niche programs for tech (like I have), generalist programs when needed (like I have), startup or troubled credit programs (like I have) and oddball financing programs (like I also have).

Stu
Stu@southernlendingsolutions.com

]]> By: Justin Crotty http://www.mspmentor.net/2009/06/23/the-copernican-theory-of-fragmented-markets/comment-page-1/#comment-48546 Justin Crotty Wed, 24 Jun 2009 16:20:39 +0000 http://www.mspmentor.net/?p=2847#comment-48546 There is certainly nothing wrong with wanting to provide best-in-class service, serve your customers in a world-class fashion, or be viewed by your customers as a terrific partner. We all approach our businesses in that way. The key thing to remember, however, is that your customers' businesses are more important to them than you are, regardless of what you do for them. It is that view of the world that can make you a world-class provider of whatever solutions or services you provide. It can also give you the right perspective when developing offerings, solutions, or programs that will suit your customers. There is certainly nothing wrong with wanting to provide best-in-class service, serve your customers in a world-class fashion, or be viewed by your customers as a terrific partner. We all approach our businesses in that way.

The key thing to remember, however, is that your customers’ businesses are more important to them than you are, regardless of what you do for them.

It is that view of the world that can make you a world-class provider of whatever solutions or services you provide. It can also give you the right perspective when developing offerings, solutions, or programs that will suit your customers.

]]> By: Joe Panettieri http://www.mspmentor.net/2009/06/23/the-copernican-theory-of-fragmented-markets/comment-page-1/#comment-48541 Joe Panettieri Wed, 24 Jun 2009 14:47:39 +0000 http://www.mspmentor.net/?p=2847#comment-48541 Justin: I must admit, I selfishly want MSPmentor to be the "center" of the managed services media universe. Hopefully that means we serve readers well and keep putting their interests first. And I suspect readers will give us an earful (or stop visiting...) if we lose our way. But I guess my point is this: Whether you're building a media company or technology company, entrepreneurs often think about how to ensure their businesses become the center of a universe. On the upside, that can lead to great customer service. On the downside, it can lead to closed-minded business practices. Chris: Good to hear from you. Readers: You can find Chris Martin's <a href="http://blog.hounddogiseasy.com/" rel="nofollow">blog string here</a>. Justin: I must admit, I selfishly want MSPmentor to be the “center” of the managed services media universe. Hopefully that means we serve readers well and keep putting their interests first. And I suspect readers will give us an earful (or stop visiting…) if we lose our way.

But I guess my point is this: Whether you’re building a media company or technology company, entrepreneurs often think about how to ensure their businesses become the center of a universe.

On the upside, that can lead to great customer service. On the downside, it can lead to closed-minded business practices.

Chris: Good to hear from you.
Readers: You can find Chris Martin’s blog string here.

]]> By: Chris Martin http://www.mspmentor.net/2009/06/23/the-copernican-theory-of-fragmented-markets/comment-page-1/#comment-48530 Chris Martin Wed, 24 Jun 2009 07:57:43 +0000 http://www.mspmentor.net/?p=2847#comment-48530 Hi Justin. May I say, a great article. I wrote something very similar on our own HoundDog Blog this week. It was from a slightly different angle, ie: my thoughts on how MSP software should be designed from the MSP's customers perspective rather than the MSP themselves ... and some ideas on what that should be. Chris Martin HoundDog Technology Easy, Afforable TOOLS for IT Support Hi Justin.

May I say, a great article. I wrote something very similar on our own HoundDog Blog this week.

It was from a slightly different angle, ie: my thoughts on how MSP software should be designed from the MSP’s customers perspective rather than the MSP themselves … and some ideas on what that should be.

Chris Martin
HoundDog Technology
Easy, Afforable TOOLS for IT Support

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