Comments on: MSPs Moving Quickly to Cloud Management Services http://www.mspmentor.net/2009/05/25/msps-moving-quickly-to-cloud-management-services/ Managed Services Blog for Top Managed Service Providers Fri, 19 Mar 2010 00:03:12 +0000 http://wordpress.org/?v=abc hourly 1 By: Joe Panettieri http://www.mspmentor.net/2009/05/25/msps-moving-quickly-to-cloud-management-services/comment-page-1/#comment-48205 Joe Panettieri Thu, 28 May 2009 14:18:42 +0000 http://www.mspmentor.net/?p=2170#comment-48205 Bob: No doubt, all solutions providers (VARs, MSPs, integrators, resellers) need business management software (CRM, finance, accounting, time management). I'm still seeing/hearing from far too many resellers running their businesses on Quicken (the base consumer product) and Excel. Scary. Readers: If you take a look at the MSPmentor 100 -- and check in with the companies listed -- you'll find that the vast majority of them run both PSA and RMM software. I'll provide final results of this week's PSA and RMM poll sometime on June 1 or 2. Bob: No doubt, all solutions providers (VARs, MSPs, integrators, resellers) need business management software (CRM, finance, accounting, time management). I’m still seeing/hearing from far too many resellers running their businesses on Quicken (the base consumer product) and Excel. Scary.

Readers: If you take a look at the MSPmentor 100 — and check in with the companies listed — you’ll find that the vast majority of them run both PSA and RMM software. I’ll provide final results of this week’s PSA and RMM poll sometime on June 1 or 2.

]]> By: bob vogel http://www.mspmentor.net/2009/05/25/msps-moving-quickly-to-cloud-management-services/comment-page-1/#comment-48204 bob vogel Thu, 28 May 2009 13:27:27 +0000 http://www.mspmentor.net/?p=2170#comment-48204 Hey Joe, Interesting question in this week's poll, about whether MSPs should implement a PSA tool and/or RMM Tool first. It's looking like most people think both are mandatory, and I agree. But from our experience a minority of MSPs start out their businesses on "Day 1" as MSPs. We're seeing this more as an ongoing transition, where service providers dip their toes in the MSP waters offering one or more managed services, and then steadily add more as part of their IT service portfolio. Since every service provider needs to be able to manage their time, billing, projects, tasks, resources, people, etc. -- whether or not they offer managed services -- they all need a PSA tool, and ideally from "Day 1." Hey Joe,

Interesting question in this week’s poll, about whether MSPs should implement a PSA tool and/or RMM Tool first. It’s looking like most people think both are mandatory, and I agree.

But from our experience a minority of MSPs start out their businesses on “Day 1″ as MSPs. We’re seeing this more as an ongoing transition, where service providers dip their toes in the MSP waters offering one or more managed services, and then steadily add more as part of their IT service portfolio.

Since every service provider needs to be able to manage their time, billing, projects, tasks, resources, people, etc. — whether or not they offer managed services — they all need a PSA tool, and ideally from “Day 1.”

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