Comments on: Autotask, Zenith Infotech: Shaking Hands http://www.mspmentor.net/2009/05/19/autotask-zenith-infotech-shaking-hands/ Managed Services Blog for Top Managed Service Providers Fri, 19 Mar 2010 21:10:06 +0000 http://wordpress.org/?v=abc hourly 1 By: Joe Panettieri http://www.mspmentor.net/2009/05/19/autotask-zenith-infotech-shaking-hands/comment-page-1/#comment-48110 Joe Panettieri Wed, 20 May 2009 02:20:44 +0000 http://www.mspmentor.net/?p=2072#comment-48110 Dan: Let us know if/when you snap your Autotask and Zenith systems together, and let us know the outcome. Dan: Let us know if/when you snap your Autotask and Zenith systems together, and let us know the outcome.

]]> By: Dan Buhler http://www.mspmentor.net/2009/05/19/autotask-zenith-infotech-shaking-hands/comment-page-1/#comment-48109 Dan Buhler Wed, 20 May 2009 01:49:10 +0000 http://www.mspmentor.net/?p=2072#comment-48109 It's about time Zenith! I have been asking for this since I signed up a few _years_ ago. It’s about time Zenith! I have been asking for this since I signed up a few _years_ ago.

]]> By: Joe Panettieri http://www.mspmentor.net/2009/05/19/autotask-zenith-infotech-shaking-hands/comment-page-1/#comment-48106 Joe Panettieri Tue, 19 May 2009 18:10:15 +0000 http://www.mspmentor.net/?p=2072#comment-48106 Akash: I'm having flash backs to my years covering Windows, OS/2 and Mac OS APIs. Seems like history is repeating itself in the managed services world. APIs are a great way to attract third-party ISVs to your platform. And may the best APIs/platforms win... Best -jp Akash: I’m having flash backs to my years covering Windows, OS/2 and Mac OS APIs.

Seems like history is repeating itself in the managed services world. APIs are a great way to attract third-party ISVs to your platform. And may the best APIs/platforms win…

Best
-jp

]]> By: Akash Saraf http://www.mspmentor.net/2009/05/19/autotask-zenith-infotech-shaking-hands/comment-page-1/#comment-48105 Akash Saraf Tue, 19 May 2009 18:04:28 +0000 http://www.mspmentor.net/?p=2072#comment-48105 Joe, at Zenith we have completed an open API that allows third-party ISVs to exchange data around tickets, assets, patches, backup (pretty much all that our monitoring system does). Besides Autotask we are working with other ISVs too for them to use our API in order to integrate with our software. Considering that our API is fairly new we are in the process of working with the a select group of ISVs to validate it and make sure that we dont have loose ends in the system. We've had an integration with Connectwise since 2006 that has been done with Connectwise's published API. We also do expect partners using home-grown systems being able to leverage this API. Joe, at Zenith we have completed an open API that allows third-party ISVs to exchange data around tickets, assets, patches, backup (pretty much all that our monitoring system does). Besides Autotask we are working with other ISVs too for them to use our API in order to integrate with our software. Considering that our API is fairly new we are in the process of working with the a select group of ISVs to validate it and make sure that we dont have loose ends in the system. We’ve had an integration with Connectwise since 2006 that has been done with Connectwise’s published API. We also do expect partners using home-grown systems being able to leverage this API.

]]> By: Joe Panettieri http://www.mspmentor.net/2009/05/19/autotask-zenith-infotech-shaking-hands/comment-page-1/#comment-48102 Joe Panettieri Tue, 19 May 2009 17:15:50 +0000 http://www.mspmentor.net/?p=2072#comment-48102 One quick clarification/correction: Autotask can't deliver the Zenith Infotech support sooner (i.e, right now) because Autotask awaits Zenith's final production APIs before QA and testing can be completed. But it sounds like the Autotask-Zenith Infotech work is on track for the planned mid-summer 2009 debut. One quick clarification/correction: Autotask can’t deliver the Zenith Infotech support sooner (i.e, right now) because Autotask awaits Zenith’s final production APIs before QA and testing can be completed. But it sounds like the Autotask-Zenith Infotech work is on track for the planned mid-summer 2009 debut.

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