When you can have that kind of message permeate from every source, that’s a benefit to the MSP. If they hear from you that your focus is on them, and they hear the same thing from us, it’s a natural extension for them to carry that philosophy one step further and realize that their success is in the success of their clients’ businesses. If they can really demonstrate this, they will grow.

And when they grow, so do we.

Thanks, all, for your ongoing commitment to the community that we serve and that serves us.

Rich

It’s all good! ConnectWise is excited to have competition. When we were the only Professional Service solution on the market it was not as much fun. Now that Autotask and TigerPaw have focused their products away from generic solutions and toward the IT Industry it is good for all of us. Competition makes us all stronger.

Community is really what I personally get excited about. ConnectWise has a 3 million dollar budget this year to bolster and strengthen the IT community with education. For instance I have just finished a worldwide tour of ConnectWise User groups to provide free education and create a true ConnectWise IT community. We have a number of TV shows coming out on ConnectWise TV to educate and entertain the IT community. I really hope ConnectWise and our competition focus beyond the software and to the true success of the clients we server. I know at ConnectWise we take it seriously and hope our competition is sincere in their commitment to community…it will help us all.

Arnie Bellini,
CEO,CPA,MBA

ConnectWise

Bob – I’ll make sure to say hello to the old boys for you.

But in the end, customers (VARs/MSPs/service providers) do win as you continue to compete on innovation. Regardless of market niche, the best software companies always delivered their best products/solutions when they faced fierce competition.

I hope your two companies continue the healthy battle for years to come.

As the only PSA Solution that was built from the ground up “in the cloud” long before such a term existed, the culture of our company (and the DNA of our “code” as well as our people”) is all about networks, networking, and seamless collaboration… anywhere, anytime, and for everyone. It’s not just about creating small exclusive peer groups, “old boy networks” and cliques. It’s about an open architecture that supports anyone in our industry working with anyone with real time data flowing freely among induviduals and applications.

How are we doing this? Our software now includes new technologies that are specifically designed to allow any service provider to create and manage their own private “IT service ecosystem” — consisting of the customers they work for, their subcontractors, partners, vendors, and of course internal staff. And the means to find new partners, vendors, customers, and yes, even friends.

Bob V.
Autotask Corporation

Interesting post. The amount of collaboration going on in the MSP space really is remarkable. Vendor communities, peer groups and MSP Mentor all have interesting and productive conversations going on.

I once worked with a guy who said one of his goals was to make sure our business was “fully buzzword compliant”. It’s natural for businesses to run towards the trends that help enhance their market image. It’s smart business.

No matter which way the wind blows, the idea of community will always be a foundational component of ConnectWise. It’s in our DNA. Arnie and David grew up in the space and the success of the IT Services community is their mission. Our Partner Summit, user group meetings and ConnectWise TV provide forums for our partners to share ideas with each other and us. Our online user forums are incredibly active and tell us what we need to know and, on occasion, have to hear.

It’s great that we work in a market where community is more than an idea. It makes all of us better.

Santo Cannone
ConnectWise

Wes: Can you disclose who you represent? The MSP that switched platforms? Infusionsoft? I just want to make sure readers understand your own market position as you describe the recent MSP migration.