The stat of the day: During the HTG 2009 Summit and Q2 peer group meeting in Dallas, virtually all of the 300-plus attending solutions providers indicated that they’re using PSA (professional services automation) software.
The stat surfaced during a main conference session. Guest speaker Paul C. Dippell, founder and CEO of Service Leadership, asked attendees if anyone had not yet made the move to PSA software. Of the 300 attendees, virtually all of them indicated that they had embraced PSA software.
The reason? “You have to have a PSA, because labor is your inventory and you have to track labor,” said Dippell.
The HTG Peer Group conference brings together MSPs and solutions providers who meet in small groups and share confidential company information — financials, operating margins, etc. — in order to drive the individual companies forward.
The link between HTG peer group members and ConnectWise also is incredibly high. The vast majority of attendees indicated that they are running ConnectWise, and CEO Arnie Bellini is here talking about how ConnectWise is enhancing its software for HTG members.
I am not suggeting that ConnectWise “dominates” the PSA market. But Bellini has tactfully built a high correlation between HTG members and ConnectWise deployments. And two of the upcoming HTG peer group meetings will be held in coordination with the annual ConnectWise Partner Summit.
For its part, ConnectWise rival Autotask has also built relationships with member- and peer-driven organizations such as the MSP Services Network (MSPSN). I’ve also been trading email lately with the Tigerpaw Software team, to get a feel for where they compete in the PSA market — and beyond the PSA market. More coverage to follow in the days ahead.
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Posted In: Master MSPs | Platforms | Professional Services Automation (PSA)
Tags: Autotask | ConnectWise | ConnectWise CEO Arnie Bellini | ConnectWise Partner Summit | HTG 2009 Summit | HTG Peer Groups | MSP Services Network | MSPSN | Paul Dippell | Professional Services Automation | PSA software | Service Leadership | Tigerpaw Software
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Joe…
You captured this perfectly…
Stuart
Stuart: I have to admit – the correlation between HTG audience, PSA and ConnectWise surprised me. It was nearly 1:1:1
I wish I knew the answer to why…I am sure a lot of it has to do with Arlin who is a ConnectWise partner and his endless mentorship to IT Partners. ConnectWise plays a huge role in a lot of our business, they are not a vendor they are our business platform.
We talk and share best practices and ConnectWise is often in our conversations.
I wish I can put my finger on one thing, but it is one of those sums of the parts….type things…
Why does Microsoft dominate the IT space? Is it marketing and sales vs. technology focus debate – perhaps
Is it the ConnectWise mentorship at HTG? Perhaps
Peer Power – Absolutely…
Stuart Crawford
Calgary, AB
http://blog.itsuccessmentor.com