Comments on: Why Some MSPs Are About to Lose Customers http://www.mspmentor.net/2009/03/09/why-some-msps-are-about-to-lose-customers/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 18:25:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Panettieri http://www.mspmentor.net/2009/03/09/why-some-msps-are-about-to-lose-customers/comment-page-1/#comment-45894 Joe Panettieri Tue, 17 Mar 2009 13:47:02 +0000 http://www.mspmentor.net/2009/03/09/why-some-msps-are-about-to-lose-customers/#comment-45894 Chris: I've been screaming pretty loudly about the need for North American MSP software companies to have offices and face-to-face support in Australia. Thanks for backing up my point. Keep us posted as you continue to expand operations in Melbourne. I happened to visit Melbourne last October and hope to return someday. You live in an amazing city with amazing people. Chris: I’ve been screaming pretty loudly about the need for North American MSP software companies to have offices and face-to-face support in Australia. Thanks for backing up my point. Keep us posted as you continue to expand operations in Melbourne.

I happened to visit Melbourne last October and hope to return someday. You live in an amazing city with amazing people.

]]> By: Chris Kanagasabai http://www.mspmentor.net/2009/03/09/why-some-msps-are-about-to-lose-customers/comment-page-1/#comment-45889 Chris Kanagasabai Tue, 17 Mar 2009 12:57:38 +0000 http://www.mspmentor.net/2009/03/09/why-some-msps-are-about-to-lose-customers/#comment-45889 I can't agree more with this. I'm from Melbourne, Australia, and have been running a IT support consultancy for 11 years. Almost all of my work is with small to medium enterprise, and if not for the face to face relationships I have developed over the years, I don't think my business would have been as profitable. Trust and relationship are definitely a key to success in this industry. Chris Kanagasabai www.newwave-technology.com I can’t agree more with this. I’m from Melbourne, Australia, and have been running a IT support consultancy for 11 years. Almost all of my work is with small to medium enterprise, and if not for the face to face relationships I have developed over the years, I don’t think my business would have been as profitable. Trust and relationship are definitely a key to success in this industry.

Chris Kanagasabai
http://www.newwave-technology.com

]]> By: Daniel Burns http://www.mspmentor.net/2009/03/09/why-some-msps-are-about-to-lose-customers/comment-page-1/#comment-45538 Daniel Burns Fri, 13 Mar 2009 00:01:36 +0000 http://www.mspmentor.net/2009/03/09/why-some-msps-are-about-to-lose-customers/#comment-45538 If on site visits and weaving yourselves into the fabric of your clients businesses through personal contact, listening, and connecting, isn't part of your business model then you are a service provider waiting to be outdone by another who does. Daniel Burns If on site visits and weaving yourselves into the fabric of your clients businesses through personal contact, listening, and connecting, isn’t part of your business model then you are a service provider waiting to be outdone by another who does.

Daniel Burns

]]> By: Chris Martin http://www.mspmentor.net/2009/03/09/why-some-msps-are-about-to-lose-customers/comment-page-1/#comment-45382 Chris Martin Wed, 11 Mar 2009 10:37:05 +0000 http://www.mspmentor.net/2009/03/09/why-some-msps-are-about-to-lose-customers/#comment-45382 Fundementally, i believe this is why the managed services industry may be self-limiting! ie: as you do more and more work remotely, you miss out on face time with your clients, where you can delve into their motivations, wider issues, etc. Of course with managed services you can do your tasks more efficiently, etc but building and maintaining and co-focusing the relationship will pay dividends also. So, as the article says, you've got to almost make a system to keep this up. Chris Martin HoundDog Technologies Easy, Affordable Tools for IT Support www.hounddogiseasy.com Fundementally, i believe this is why the managed services industry may be self-limiting! ie: as you do more and more work remotely, you miss out on face time with your clients, where you can delve into their motivations, wider issues, etc.

Of course with managed services you can do your tasks more efficiently, etc but building and maintaining and co-focusing the relationship will pay dividends also.

So, as the article says, you’ve got to almost make a system to keep this up.

Chris Martin
HoundDog Technologies
Easy, Affordable Tools for IT Support
http://www.hounddogiseasy.com

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