Comments on: AT&T Pushes Deeper Into Managed Services http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 18:25:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Panettieri http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/comment-page-1/#comment-44946 Joe Panettieri Fri, 06 Mar 2009 15:47:04 +0000 http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/#comment-44946 John: Keep us posted and let us know if (A) you want that customer back and (B) you win them back. John: Keep us posted and let us know if (A) you want that customer back and (B) you win them back.

]]> By: John Fenstermaker http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/comment-page-1/#comment-44943 John Fenstermaker Fri, 06 Mar 2009 15:12:53 +0000 http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/#comment-44943 They went with AT&T in early January. I have not yet checked back with them, but I am looking to do so in the near future. They went with AT&T in early January. I have not yet checked back with them, but I am looking to do so in the near future.

]]> By: Joe Panettieri http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/comment-page-1/#comment-44942 Joe Panettieri Fri, 06 Mar 2009 15:01:35 +0000 http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/#comment-44942 Hey John: Would you mind sharing when the customer made the move to AT&T managed services? Also, have you checked back with your former customer to see if they're happy with AT&T? Curious to hear more... Hey John:

Would you mind sharing when the customer made the move to AT&T managed services? Also, have you checked back with your former customer to see if they’re happy with AT&T? Curious to hear more…

]]> By: John Fenstermaker http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/comment-page-1/#comment-44941 John Fenstermaker Fri, 06 Mar 2009 14:58:20 +0000 http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/#comment-44941 I had a small accounting firm cancel their contract with my company and turn to AT&T for their "Managed Services". So I can say from personal experience that they are going after anyone who will sign up. I cant help but wonder how AT&T will be able to provide the same on-site service as a local company. I had a small accounting firm cancel their contract with my company and turn to AT&T for their “Managed Services”. So I can say from personal experience that they are going after anyone who will sign up. I cant help but wonder how AT&T will be able to provide the same on-site service as a local company.

]]> By: Joe Panettieri http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/comment-page-1/#comment-44860 Joe Panettieri Thu, 05 Mar 2009 18:21:08 +0000 http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/#comment-44860 Michael, I'll let you know if they return the call ;-) -jp Michael,

I’ll let you know if they return the call ;-)
-jp

]]> By: Michael Palmer http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/comment-page-1/#comment-44857 Michael Palmer Thu, 05 Mar 2009 17:42:18 +0000 http://www.mspmentor.net/2009/03/05/att-pushes-deeper-into-managed-services/#comment-44857 "I’ve got a call into AT&T seeking more information"... good luck there. That seems to be AT&T's favorite way of dealing with clients or potential clients. Leave a message, we'll get back to you. I've had more headaches working AT&T's detached way of doing business. It would be nice if we could just reach a knowledgeable person within AT&T. They are too big to be very effective, in my opinion. If they'd focus on being accessible to the customers they already have they'd be ahead of the game. “I’ve got a call into AT&T seeking more information”… good luck there. That seems to be AT&T’s favorite way of dealing with clients or potential clients. Leave a message, we’ll get back to you.

I’ve had more headaches working AT&T’s detached way of doing business. It would be nice if we could just reach a knowledgeable person within AT&T.

They are too big to be very effective, in my opinion. If they’d focus on being accessible to the customers they already have they’d be ahead of the game.

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