Generally speaking, the only time I think about AT&T is when I’m paying my iPhone cellular service bill. But I’m keeping a close eye on the company’s new AT&T Remote Infrastructure Management service — which represents a massive managed services initiative. I’m not suggesting big telecommunications companies can push aside smaller VARs and MSPs, but AT&T’s managed services have four components worth noting.
According to an AT&T press release, the Remote Infrastructure Management service is available in the United States and on a case-by-case basis globally. The service’s four key components, according to AT&T, include:
- AT&T will design, deploy and maintain a customer’s servers, storage and network infrastructure devices. Customers can select from three levels of server management and monitoring support all backed by AT&T’s service level agreements.
- AT&T will manage a company’s environment remotely and make “house calls” on premise to install, repair or upgrade equipment — even if that premise is a third-party data center.
- Companies can access AT&T reporting tools that show the status of servers and systems across their infrastructures through real-time alerts and performance reports on AT&T’s BusinessDirect portal.
- Companies can also combine AT&T Remote Infrastructure Management with other managed services delivered from AT&T Internet data centers (IDCs) for enhanced capabilities such as load balancing applications across both an AT&T IDC and a customer-owned data center.
Land of the Giants?
My big question: Is AT&T Remote Infrastructure Management designed purely for global 2000 companies? Or will the service push down into small and midsize businesses?
I’ve got a call into AT&T seeking more information, and will keep you posted. In the meantime, it’s clear that AT&T and Verizon Business (see our ongoing coverage) are accelerating their managed services efforts.
MSPmentor is updated multiple times daily. Don’t miss a single post. Subscribe to our Enewsletter, RSS and Twitter feeds.
Read More About This Topic
Share This Post
Posted In: On Premise | Platforms
Tags: AT&T managed services | AT&T Remote Infrastructure Management | Verizon Business Managed Services
Interact: Add a Comment | Trackback Link | Permalink
Subscribe: RSS Feed
Get Started: Visit our new 
“I’ve got a call into AT&T seeking more information”… good luck there. That seems to be AT&T’s favorite way of dealing with clients or potential clients. Leave a message, we’ll get back to you.
I’ve had more headaches working AT&T’s detached way of doing business. It would be nice if we could just reach a knowledgeable person within AT&T.
They are too big to be very effective, in my opinion. If they’d focus on being accessible to the customers they already have they’d be ahead of the game.
Michael,
I’ll let you know if they return the call
-jp
I had a small accounting firm cancel their contract with my company and turn to AT&T for their “Managed Services”. So I can say from personal experience that they are going after anyone who will sign up. I cant help but wonder how AT&T will be able to provide the same on-site service as a local company.
Hey John:
Would you mind sharing when the customer made the move to AT&T managed services? Also, have you checked back with your former customer to see if they’re happy with AT&T? Curious to hear more…
They went with AT&T in early January. I have not yet checked back with them, but I am looking to do so in the near future.
John: Keep us posted and let us know if (A) you want that customer back and (B) you win them back.