Comments on: Melding Managed Services With Unified Communications http://www.mspmentor.net/2009/02/25/melding-managed-services-with-unified-communications/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 23:41:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Panettieri http://www.mspmentor.net/2009/02/25/melding-managed-services-with-unified-communications/comment-page-1/#comment-44413 Joe Panettieri Fri, 27 Feb 2009 00:28:35 +0000 http://www.mspmentor.net/2009/02/25/melding-managed-services-with-unified-communications/#comment-44413 D: Thanks for the note regarding Fonality. We recently profiled them in The VAR Guy's <a href="http://www.thevarguy.com/the-open-source-50/" rel="nofollow">Open Source 50</a> report, which tracks the most promising open source companies and their partner programs. Keep the honest feedback about Fonality coming. We speak with their management team a few times per quarter, and will certainly share your feedback with them. D: Thanks for the note regarding Fonality. We recently profiled them in The VAR Guy’s Open Source 50 report, which tracks the most promising open source companies and their partner programs.

Keep the honest feedback about Fonality coming. We speak with their management team a few times per quarter, and will certainly share your feedback with them.

]]> By: manageddata http://www.mspmentor.net/2009/02/25/melding-managed-services-with-unified-communications/comment-page-1/#comment-44412 manageddata Fri, 27 Feb 2009 00:23:19 +0000 http://www.mspmentor.net/2009/02/25/melding-managed-services-with-unified-communications/#comment-44412 My 30 second review of Fonality as a UC platform for MSPs: A year ago I started looking for a small business UC solution, and began testing Fonality products. One year later, I have just completed my first install of Trixbox on a client site (I've been using it in-hose for a while) with bandwidth.com SIP trunking over data T1. The Trixbox platform is affordable due to its open source (Asterisk) skelton, and so far has been a good fit for my 7 extension trial client. I do wish their partner program had more business development tools, and would like to see more organized documentation. They also are lacking in end-user training materials. The VAR account managers are both super useful and responsive, and sometimes unresponsive. The support is fantastic, so long as you call in; web and e-mail tickets sometimes take weeks to get a response from. I would also like to see better options for monitoring the system, and for easy backup and disaster recovery. The settings are automatically backed up, but the voice prompts and such would have to be re-recorded, and voice mail would be lost unless you opt for a live backup server. -d My 30 second review of Fonality as a UC platform for MSPs:

A year ago I started looking for a small business UC solution, and began testing Fonality products. One year later, I have just completed my first install of Trixbox on a client site (I’ve been using it in-hose for a while) with bandwidth.com SIP trunking over data T1. The Trixbox platform is affordable due to its open source (Asterisk) skelton, and so far has been a good fit for my 7 extension trial client. I do wish their partner program had more business development tools, and would like to see more organized documentation. They also are lacking in end-user training materials. The VAR account managers are both super useful and responsive, and sometimes unresponsive. The support is fantastic, so long as you call in; web and e-mail tickets sometimes take weeks to get a response from. I would also like to see better options for monitoring the system, and for easy backup and disaster recovery. The settings are automatically backed up, but the voice prompts and such would have to be re-recorded, and voice mail would be lost unless you opt for a live backup server.

-d

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