Lennon and McCartney. Peanut butter and jelly. Managed services and software as a service (SaaS): The next great duo? Perhaps. Plenty of MSP software remains on-premise by design. But Paglo today becomes the latest in a growing list of companies launching SaaS-oriented MSP software. And the Paglo approach apparently starts at $1 per managed device per month.
Paglo, which positions itself as the search engine for IT, has launched an Impact Partner Program for MSPs and channel partners. The company says the software service has no minimum commitments or start-up fees and starts at $1 US per managed device per month. Is that low-ball price a gimmick? Check in with Paglo directly and let me know your conclusions.
Paglo CEO Brian de Haaff demonstrated the software for me on January 19. Paglo’s widget-based user interface — similar to viewing Google Analytics and many modern SaaS platforms — seemed fast and responsive. de Haaff says the software is designed to discover and track all networked devices, including Windows, Unix, Linux and Mac systems. For more information, check out http://www.paglo.com/consultants and look for the Impact Partner Program.
Larger SaaS Trend
The shift to SaaS in managed services reached a critical mass in 2008 and will likely accelerate this year.
- Autotask‘s Professional Services Automation (PSA) software is entirely SaaS-driven, excluding a few VARs that insist on on-premise deployments.
- Level Platforms is widely deployed in a Master MSP model, where established MSPs host the software for VARs and aspiring MSPs.
- N-able CEO Gavin Garbutt told me in mid-2008 that half of the company’s latest sales involved SaaS deployments.
- Kaseya is planning an aggressive SaaS push this year, with specific details still pending.
- Ingram Micro Seismic continues to host a growing range of options for MSPs.
Meanwhile, other companies are developing hybrid approaches — where selected MSP products are deployed on-premise but managed via a cloud approach. Examples include:
- itControl Suite, which recently won business from MSP Services Network (MSPSN).
- Fonality‘s Hybrid-Hosted IP PBX, originally based on the Asterisk open source platform, recently landed a distribution deal with Tech Data.
- SMC Networks recently launched its own managed services platform where on-premise devices report into a cloud service.
Will all managed services systems shift to cloud- and SaaS-based designs? I doubt it. But I do think the managed service market’s growth will accelerate as VARs are able to test more and more in-cloud services without needing to purchase, install and configure on-premise evaluation systems.
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Posted In: Master MSPs | Platforms | Software as a Service and Hardware as a Service
Tags: Autotask Professional Services Automation | Fonality | Ingram Micro Seismic | itControl Suite | Kaseya | Level Platforms | MSP Services Network | N-able | Paglo | SaaS managed services | SMC Networks
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$1 per month per device sounds too good to be true. What’s the catch?
Roger: I haven’t personally tested the service, nor do I know if costs somehow escalate based on features/functions. Check in directly with Paglo, and let us know what you hear.
I spoke with somebody at Paglo this morning; it truly is $1/device/month, and they allow month to month billing by credit card. No sign up fees, and no long contracts, this is what SaaS was designed to do!
Joe- as an fyi, ConnectWise also offers a hosted (full functionality) version of our PSA platform
Jeannine: Sorry for missing ConnectWise on the list. I’m sure I missed quite a few MSP-focused software companies on the list above. Clearly, hosted is the fast-growth market opportunity for MSPs and their software suppliers.
Thanks for adding some additional commentary on Paglo Lisa.
Yes, it is true, Paglo is $1 per managed device per month. The pricing is posted right online for everyone to see at
http://www.paglo.com/signup
And you can sign up and start searching and visualizing your data in minutes.
You may also want to check out the library of screenshots at http://www.paglo.com/screenshots as Paglo is a complete platform for IT management including asset discovery, server monitoring, and network management.
Feel free to call us directly at 650.858.3120 or send an email to sales@paglo.com and we would be happy to demo the service. You will probably walk away from the discussion wondering why you would ever deploy server infrastructure again or sign ridiculously expensive long-term contracts.
Regards,
Brian de Haaff
Paglo CEO
http://www.paglo.com
I spent some time going through Paglo’s site this morning by watching the demos and learning the socialization aspect of the product, but it appears that the solution is more of a data collection or monitoring application than it is automated remediation. There were also HUGE pieces missing if we are looking at comparing this solution as a replacement to other RMM or MSP management solutions on the market.
I don’t believe Paglo is designed to be a replacement to your current RMM service, but it is a very, very nice tool to augment and your RMM. Paglo really comes in handy when you are troubleshooting systems, as well as providing deep levels or reporting.
Mark: Tell us more. Are you a Paglo user? Any experiences you’d like to share?
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