We are currently seeking a highly qualified NOC Manager to join our team!

OVERVIEW

The Custom NOC Manager is responsible for:

Leading the strategic and tactical activities to provide ongoing implementation of NOC best practices
Meeting all customer SLAs within budget
Creating the vision and direction for NOC Operations
Ensuring the NOC remains an efficient and effective component of our IT Support operations
This position requires a self motivated team player who has specific process experience and skills, is analytical, strong management skills and a strong work ethic.

GOALS

· Manages and develops NOC processes.

o Ensure standard operating procedures are maintained and executed

o Identify areas for improvement within the NOC environment and recommend enhancements for implementation

o Develops internal processes and solutions to track requirements, performance, and results regarding the delivery of services.

o Develop standard processes and procedures for call handling, escalations, change management, workflows and system maintenance

o Provide regular status reports and project information to the Management team including regular network trends and statistics and overall health and metrics for each client

o Collaborate with operations and field engineering teams to establish and document Network Standards and operational procedures to support all product offerings and meet SLA guidelines and stakeholder expectations. Participate in evaluating new potential technologies and products

o Ability to define, implement and enforce configuration management and change management policies and practices

· Manages technical staffing requirements.

o Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.

o Manages shifts and scheduling to ensure proper coverage.

o Ensure on-call rotations and backup onsite support needs are covered

o Evaluates technical skills of the team and ensures there is an appropriate level of expertise.

o Determines when training is needed for both current solutions and new solutions, and coordinates training sessions. Training can range from formal external training to informal “lunch and learn.”

o Manage vendor certification process and requirements.

o Provide procedural training to staff

o Perform performance objectives and performance reviews with all team members quarterly

o Ability to select, interview, and present final candidate(s) as potential members of NOC Operations staff

RESPONSIBILITIES

· NOC Management

o Overall management of the NOC. Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.

o Continually monitor, test, track and report results to management

o Management of NOC resources and backup pool resources

o Identify and interview candidate(s) for the network operations and implementation teams

· Process/Procedures

o Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation

o Ensure processes and procedures for common functions (e.g.: Reporting, Patches, Updates, Call Answering/Handling, Training) are in place to support scalable growth.

o Create a “how to” guide for installation/setup of services

o Ensure proper implementation of changes to operational procedures including review and training of NOC staff

o Create, implement and manage an on-boarding process for all new clients

o Manage the creation and maintenance of network diagrams and detailed site documentation

· Reporting

o Generate key reports for management including but not limited to: system availability, service level agreements, uptime and call handling

o Ensure that reports are accurate and delivered on time.

· Routine Administrative tasks

o Monitor work queues to ensure 100% compliance with SLAs

o Ensure that operators are working issues as efficiently and accurately as possible

o Daily review of the NOC Shift Turnover Report to ensure that tasks (e.g.: performing backups, checking status of current jobs, processing files) are consistently completed on time.

o Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively

QUALIFICATIONS

This role requires a skilled, independent, creative smart person who is familiar with the use of process management tools, techniques, and NOC best practices. The ideal candidate will be assertive, efficient and capable of working with multiple clients in a fast paced environment. The successful candidate will have the ability to plan ahead, set goals, prioritize, and manage multiple teams performing complex mission critical tasks simultaneously while maintaining an organized work environment.

Requirements for this position also include

Excellent leadership qualities
Demonstrated history of successfully leading teams
Excellent skills in developing processes and procedures
Excellent oral communication skills
Excellent writing and presentation skills
Bachelors Degree
5-7 years of experience in Telecom industry, or 7-10 years experience in related industry
3-5 years of management experience
Industry certifications are a plus
Experience providing superior customer service.
Experience with network monitoring reporting software.
High energy and enthusiasm
High attention to detail
Must be a self-starter, highly motivated and possess a strong work ethic
Flexible and able to function in a “hands-on” environment
Positive and professional image
Experience with external clients and managing a network operations center preferred
We offer a comprehensive compensation package including competitive salary, robust health plan, flexible spending program & more. Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!

Submit resume today by visiting our website at http://www.customonline.com/careers.

You may also email [Click Here to Email Your Resumé].

We are an EEO/AA employer.

Requirements See Job Description

We are looking for a motivated Account Executive with prior experience prospecting, setting appointments, going on appointments and delivering proposals.

In this position, you will be given a territory and a list of qualified accounts. From there, you will be responsible for generating new appointments to create opportunities to close sales. You will have a management team behind you ready to help you succeed.

Duties:
* Identifies market potential by qualifying accounts.
* Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.
* Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections.
* Expands sales in existing accounts by introducing new products and services; developing new applications.
* Contributes information to market strategy by monitoring competitive products and reactions from accounts.
* Updates job knowledge by participating in educational opportunities.

Ideal candidate will have:
* Bachelors Degree
* 1-3 years outside sales experience
* Proficient in Microsoft Office

For more information and to apply, please send your resume to jobs@gentechol.com

Responsibilities Overview:
* Engage customers to extract critical technical and business drivers that may position deliverables.
* Provide technical support for new product development.
* Develop a set of operational process and procedures for day-to-day network operations and new terminal service level requests.
* Create Service Level Agreement (SLA) Reports (monthly).
* Provide daily help desk and customer service support (Tier 1).
* Provide engineering back up and support to Help Desk personnel (Tier 2).
* Deliver technical presentations of service offerings to new and existing customers.
* Gather technical information on the customers IT environments including but not limited to data center operations, hardware and operating systems, networking infrastructure, backup processes and applications.

Qualifications:
* 10+ years of Network Engineering Experience.
* CCNA or better.
* BA/BS degree; MS preferred.
* Proven track record in network operations and management.
* Strong communication skills as well as excellent written, oral, interpersonal and presentation skills.
* Strong analytical and business management skills.
* Demonstrated leadership experience.
* Detailed knowledge of Information Technology to include data center infrastructures, data backup and recovery concepts, and new technologies.
* TCP/IP networking knowledge, Windows and UNIX OS basics.
* LAN switching, routing & security basics, WAN technology basics.
* Backup methodology & technology, storage basics.
* Understanding of high availability methods, protocols and designs.
* Knowledge of managed hosting services, technologies and concepts.
* Experience with data replication and data mirroring technologies, and networking concepts.
* Knowledge of Web, database, middleware, email or ERP application installation, configuration & management.

Light Industries offers a competitive compensation and benefits package, including comprehensive medical/dental benefits, company-paid life and disability insurance, and a 401(k) with employer matching. Just as importantly, we offer continued technical training and opportunities for growth. We have business casual environment and provide complimentary sodas.

For information on our company and solutions, visit us at http://www.lightindustries.com.
Light Industries
8223 Cloverleaf Drive
Suite 100
Millersville, MD 21108
Web: http://www.lightindustries.com

* Experience with the key technologies that are utilized in the provision of Managed Services for functions such as, remote monitoring, automated mitigation, and reporting.

* Has relevant experience in the provision of information technology services to customers in a range of industry verticals.

* Proven success in leading, organizing, managing, & growing a professional services organization.

* Actively manages and tracks key relevant operating and financial metrics.

* Possesses strong organizational, written and verbal communication skills.
PRI Technology
Web: http://www.pritechnology.com

St. Paul/Minneapolis based Managed Services Provider is looking for a Senior Network Engineer/Technical Manager. We are a growing company with exciting plans and need you to play a crucial role in helping to achieve our objectives!

We need for someone to help provide senior technical leadership to our team. The successful candidate will have:

• Current MCSE and CCNA certifications
• Additional certifications are a definite plus
• Experience working with Cisco environments (firewalls, routers, switches)
• Experience working in Windows Server 2000, 2003 and 2008, MS Exchange 2003 and 2007, SharePoint, SQL Server 2005, Active Directory and Citrix are also required
• 3-5 years management experience, preferably in an MSP environment
• Experience working with clients, and demonstrated ability to communicate technical issues to non-technical client personnel

This individual will be responsible for managing a staff of individuals, including help desk support, desktop support, server administrators, network administrators and network engineers. Although most work is based in the Twin Cities, this individual must be willing to travel occasionally to remote client locations. As with any IT role, there will be some overtime and weekend work.

Compensation & Benefits: Our Company provides a base salary commensurate with your experience, along with benefits that include health insurance, 401K with company match, personal time off, personal care leave, flexible spending accounts and the potential for incentive

We are excited and look forward to you joining our team!

Please reply to hleifeld@crc-llc.us with your resume along with salary requirements.

We are currently seeking a highly skilled IT Sales Representative with the drive and determination to help us expand our client base. This position reports to our Director of Sales and Marketing. We are looking for an individual who is a closer and has a proven track record of generating sales, and is accustomed to earnings commensurate with their sales skills, experience and effort. If you have the experience and the fire, we’d like to talk to you.

Our Sales Representatives are responsible for establishing a new corporate client base through effective prospecting, as well as growing and developing opportunities with existing clients through exceptional relationship building. Candidates must be energetic and focused with an unstoppable motivation to sell and strong desire to succeed. Maintaining accounts requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include defining client needs through product knowledge and positioning, and involves working with our Sales Engineers in the architecting of solutions. Responsibilities include identifying, forecasting and attaining sales objectives by providing technology based solutions to accounts in Western Washington.

Job duties include prospecting, qualifying and closing sales. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements is a necessity. Other requirements include ongoing training and manufacturer certifications, developing and maintaining relationships with client and vendor contacts, and preparing and presenting detailed quotes and proposals.
 
Minimum Skills Required:

• Direct selling experience
• Excellent knowledge of Microsoft software technologies and programs
• Strong interpersonal skills required to effectively communicate with clients and vendors
• Experience with HP, Cisco and Citrix offerings a plus
• Valid California Driver’s License and Proof of Insurance
• Background check and drug screen required

This Position Entails:

• Building client relationships over the phone and in person
• The ability to sell our IT Products and Services
• Sales Lead Follow-up
• Assessing Client Needs
• ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver

Benefits include paid vacation, holidays, personal & sick time. Our generous Salary, Commissions and Bonus compensation plans are structured as Base plus Commission, with initial compensation commensurate with relevant experience.

Qualified candidates please submit a current resume:
hr@pugetpc.com.

The Director of Managed Services and Support reports directly to the EVP of Information Technology Services and is responsible for the vision, planning, implementation, leadership, and day-to-day operation of all of the company*s Managed Services and related support functions.
The Director will develop and refine the company*s strategy and vision for its managed services initiative. He or she will lead the support team, comprised of technical services professionals, engineers, and managers in the implementation and operation of a Managed Services function that will provide outstanding and timely managed services offerings to new and existing clients. Success in this position will be measured by overall customer satisfaction, profitability, and the attainment of revenue and other business goals. In addition, the Director must be able to communicate effectively with all levels of Axispoint, client, vendor, and other personnel regarding the planning, implementation, and maintenance of a premier set of managed services offerings.
Essential Functions
*Provides overall strategic and operational leadership for the company*s Managed Services and Support organization.
*Develops, recommends, and implements information technology best practices, in relation to the company*s Managed Services offerings.
*Interacts with and advises executive management in matters related to its Managed Services and Support business.
*Sells Managed Services to new customers in support of sales/marketing in the attainment of revenue goals.
*Facilitates the development of strategic alliances with outside parties.
*Establishes and enforces appropriate performance standards for the support organization in relation to both internal operations and the customer delivery.

Essential Qualifications
*Must have created and implemented a Managed Services/Support offering for technology services provider.
*Four plus years of direct experience in the planning, implementation, scaling, and day-to-day operation of a Managed Services support organization with recurring revenues in excess of $5M/year.

*Experience with the key technologies that are utilized in the provision of Managed Services for functions such as, remote monitoring, automated mitigation, and reporting.

*Has relevant experience in the provision of information technology services to customers in a range of industry verticals.

*Proven success in leading, organizing, managing, & growing a professional services organization.

*Actively manages and tracks key relevant operating and financial metrics.

*Possesses strong organizational, written and verbal communication skills.
Axispoint, Inc.
21 W38th Street
12th Floor
New York, NY 10018
Web: http://www.axispoint.com

This position represents a unique opportunity to become part of Kaseya – a dynamic, growing, profitable, privately held, global software development company.

If you are an overachiever with proven IT sales experience who thrives in a fast-paced sales environment, we want to speak with you.

Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya’s IT Automation Framework allows IT professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based platform. From Hong Kong to Dubai, to Sao Paulo and Johannesburg, Kaseya’s technology is licensed on over three million machines worldwide. Customers have discovered that our market leading solution helps to fuel the growth of companies in any industry.

In response to Kaseya’s growth, several Regional Sales Managers are needed in the following offices:

NA: Tampa, Florida * Washington DC * San Francisco, California
EMEA: Richmond, Surrey (London) * Amsterdam, Holland
APAC: Sydney, Australia

Regional Sales Manager are responsible for expanding market share and driving revenue in the IT Services/Managed Services space.

To be considered, the better candidate will be:
* Experienced selling IT services/managed services to the SMB market.
*Energetic team player with exceptional organizational, interpersonal, and communication (written and verbal) skills.
*Highly professional, self-motivated leader that demonstrates high standards of ethical conduct.
*Exceptional understanding of the IT services marketplace and fundamental selling and negotiation/closing skills.
*Demonstrated ability to multi-task.
*Solid understanding of forecasting and pipeline management.
*Experience with CRM applications to successfully manage leads, opportunities and accounts.

Successful candidates must also have at least 5 years sales experience with:
*Demonstrated ability to identify opportunities and leverage appropriately.
*Demonstrated ability to manage a sales process, including negotiating sales opportunities to closure.
*The ability to work strategically with and mentor an inside salesperson to maximize revenue potential within an assigned territory.
*Demonstrated personal commitment and interest in continued professional development.

Travel: minimal
Relocation: Not available

The overall compensation package is designed for a top performing, experienced sales professional and is commensurate with the candidate’s industry sales experience.

The US compensation package includes the opportunity to enroll in medical, dental and vision insurance, short-term and long-term disability, term life insurance, employee assistance program, flexible spending accounts, 401(k), a cutting-edge vacation policy and more!

To learn more about Kaseya, visit: http://www.kaseya.com/company/news

If you are ready to join this highly talented, winning team, please submit your credentials and salary expectations to: jobs@kaseya.com Don’t wait until after the holidays to express your interest in this opportunity–Resumes are being reviewed daily.

Kaseya is an equal opportunity employer that values the diversity of our workforce and the knowledge and skills of our people.
Lynn Erger
Kaseya
2200 Clarendon Blvd.
Suite 1125
Arlington, VA 22201
Phone: (415) 694-5700
Web: http://www.kaseya.com

Description:
Candidate will design, develop, test, and support scalable virtualized network-based Internet security services integrated into core residential and business DSL service. Candidate must have practical hands on expertise developing highly scalable virtualized security services within Tier 1 carrier broadband environments. Candidate must have demonstrated ability to autonomously manage a complete development cycle; from proof of concept through production. Candidate should have in depth understanding and expertise of carrier DSL architectures and equipment. Candidate should also possess a strong networking, Internet security and TCP/IP background. Ability to author code and scripts, and knowledge of UNIX are desired.

Skills Inventory

Experience is required with:
- DSL infrastructure (BRAS, routers, auth devices
- Broadband system administration & management
- TCP/IP
- Broadband protocols (PPP, PPPoE, PPPoA)
- Broadband design and engineering
- Broadband security applications and features
- Firewalls, IPS, IDS, Parental Cntrl, A/S

Experience is desired with:
- Internet threats and mitigation
- UNIX
Larry LaPointe
United Information Technologies
Web: http://www.uitonline.com