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Service Level Agreements: Five Tips for Managed Service Providers
Posted October 27th, 2008 by Joe Panettieri
Mathew Dickerson, author of SLAM (service level agreement model), has taken the stage at the Managed Services International Seminar Series here in Melbourne, Australia. Many of the tips he’s sharing are applicable worldwide.
MSPAlliance Promotes Green IT Certification
Posted October 27th, 2008 by Joe Panettieri
The MSPAlliance says it plans to unveil a Green IT certification for managed service providers during the organization’s conference next month in Las Vegas.
Why Do Managed Service Providers Keep Looking Back?
Posted October 27th, 2008 by Joe Panettieri
Why do so many managed service provides spend so much time looking in the rear view mirror? That question popped into my head while moderating a session at the N-able Partner Summit last week.
Master MSPs: 20 Percent of the Managed Services Market?
Posted October 27th, 2008 by Joe Panettieri
So-called Master MSPs now represent nearly 20 percent of the managed service provider market, according to the ongoing MSPmentor 100 survey. Still, thriving as a Master MSP isn’t easy. Here’s why.
MSPmentor Lands In Australia
Posted October 27th, 2008 by Joe Panettieri
Hello from Melbourne, Australia. We’re touring the country — making additional stops in Sydney and Brisbane — while exploring Australia’s growing managed services market throughout this week.
Why Two Percent Is A Big Problem for Managed Service Providers
Posted October 24th, 2008 by Joe Panettieri
Only two percent of manged service providers in North America have advanced their businesses enough to offer true fixed-fee services. That estimate, from N-able VP of Sales Mike Cullen, caught my attention earlier today.
Four Managed Services Stories Worth Noting
Posted October 24th, 2008 by Joe Panettieri
I’ve been tied up at the N-able Partner Summit and CompTIA Managed Services Summit. They are great events, but that also means I’ve overlooked a few things going on elsewhere in the managed services world this week. Here four other managed services stories I wish I had spent more time covering:
Hardware as a Service: Thriving In Australia?
Posted October 24th, 2008 by Joe Panettieri
While many US managed service providers struggle to master hardware as a service (HaaS), some of Australia’s early managed service providers are thriving in the HaaS market — thanks to creative (but legitimate) financing from local banks, plus a rotation strategy that moves hardware from Australia to China and India.
Will 20 Percent of Managed Service Providers Dominate Market?
Posted October 24th, 2008 by Joe Panettieri
Cigars, Scotch and world dominance. Managed service providers from North America, Europe and Australia relaxed a bit Thursday evening at the N-able Partner Summit in Dallas. I listened in as N-able VP of Sales Mike Cullen and a few industry peers discussed where the managed services market is heading next.
Join MSPmentor for Australia Managed Services Summits
Posted October 24th, 2008 by MSPMentor
MSPmentor Editorial Director Joe Panettieri will be a guest speaker at the Managed Services International Seminar Series, which are half-day summits in Australia and New Zealand.
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