A great statement! “Simplified technology”, makes me giggle on more than 1 level.

Maybe this statement should read, “I’ll do it for a 1/4 of what you used to pay.” A fantastic deal! What I used to pay 100K for, now I can get for 25K??? Sign me up!

What happened to that guy we used to pay 100K for? Remember all that time he invested in himself learning IT so that he would not be one of those “college students with no experience and thus they don’t properly implement networks and systems”. Remember when he spent all those late nights, unpaid, learning new technologies to implement for us? HAHAHA, I cannot believe we valued him so highly. All this time he and his vast knowledge were worth only 1/4 of his salary.

If the return on an investment is continually negative, do not expect one to invest – “They don’t support new technologies until they have been out for years”… In other words, why am I going to learn this new stuff if some guy is going to sneak in behind me and tell the world not to pay me.

CRAZY SITUATION #1 (WHICH OBVIOUSLY COULD NEVER HAPPEN IN OUR SCREWED UP IDEA OF AN ECONOMY) – You lose your job, or receive a pay cut. (I know, crazy right…) What would you get rid of first, the television you own (Although, you probably paid for it on a high interest credit card which you only make the minimum payment on each month), or the monthly cable bill that NEVER ENDS? (btw, I pay monthly for cable with HD & all the premium channels, even Starz.)

Exploiting IT ignorance, undercutting the industry & having no care for how this will affect the economy at a grand level (who cares, all that matters is we just made 25K. Now lets get aggressive and start pushing this to everyone we meet.); not my idea of helping the big picture.

Finally, just so I hold true to my ideals that everyone (including me) is an idiot… HACKERS?!?! Are you serious? Quick story, a kid I knew hacked into his school server and got student records and teacher documents. He only got caught because another student told on him. Sounds like one of those scary hacker kids I heard about in the news. Please take money out of my wallet and protect me from these super intelligent maniacs!… Amazing what a “hacker” can do when a teacher says, “Log in to my PC with the following user name and password. I will be back in 10 minutes.”

As you may know I started DirectPointe in 2000 and have moved on to start a new company (on Jan 1st 2009) continuing to focus on simplifying how IT is delivered and managed.

However, after reviewing your comment I find myself sadden by your comments / experience with DirectPointe’s service. That said, I don’t blame you for feeling the way you do (it is your perception, which is your reality and now mine) and I do not blame you for expressing your feelings in this type form of communications “Leave a Comment”. However, I do know via proper communication (i.e. eSupport, escalation, etc.) DirectPointe solves hundreds / thousands of similar issues / requests daily.

Please feel free to contact me anytime, so I can help to properly solve your concerns (directly or in-directly) as they are exactly what DirectPointe can be/should be doing for you and your company. Know I am not actively operating DirectPointe today, however I will help to open the proper communications channels, as I am positive “communicating” will solve your concerns/change your realities. My new office phone number is 801.851.5556 and my email address is mproper[at]centralpointe.com.

I look forward to connecting with you personally apologizing for your experience and helping serve you better!

Michael Proper

PS. Have you had a NPS survey? If so, what was your score (0-10) and was any of your concerns expressed and/or followed up on by a DirectPointe executive (COO, CEO, etc.)?

- It typically takes 24 to 48 hours for them to respond to a simple helpdesk ticket.
- They don’t keep our servers updated with the latest security updates so viruses, worms, and hackers can get in and steal our data.
- They limit our Exchange e-mail boxes to an unusable 250MB.
- They lock down so many outbound ports on the firewall that even NTP, SMTP, and VPN ports are blocked. So when we need to VPN out of the network and we have to call them and wait for days to get them to unblock them.
- They oversell equipment to inexperienced customers.
- Most of their employees are college students with no experience and thus they don’t properly implement networks and systems.
- They don’t support new technologies until they have been out for years (i.e. Vista) and even then they don’t test their implementation.
- When your contract expires and you don’t renew it because of the bad service, they just stop answering your phone calls instead of giving you the passwords you need to your own equipment.