Comments on: Kaseya CEO Sets the Record Straight On Channel Sales Strategy

By: Dominik Zynis

Dominik Zynis — Tue, 18 Nov 2008 06:19:33 +0000

In my experience working with and at s/w vendors, and this includes Kaseya, if you have an issue with a deal you brought to the table you need to escalate the conversation to the management level. These types of things happen all the time so spend your time talking to the right people in the org, which looks like you guys have done or are doing.

From my understanding the Kaseya mgmt is very committed to the channel/indirect model.

By: Joe Panettieri

Joe Panettieri — Sat, 08 Nov 2008 14:16:00 +0000

John Petote: Thanks for the note. Let us know how your quest for answers goes.
-jp

By: John Petote

John Petote — Sat, 08 Nov 2008 06:43:16 +0000

I just located this forum and glad to see that an open site for MSP’s exists.

I think it is important to also share a relevant situation. We have a large enterprise client that has outsourced just about all of their IT to us for the past 11 years. We have made a great deal of progress selling them on Kaseya’s solution. Kaseya had attempted to take our client direct even though the client has told the rep repeatedly that they are working with CIO Solutions. There is no doubt that we can absolutely “manage the opportunity” just fine and can easily manage the scale of this large software sale with complete success. We have been doing much more sophisticated projects there since the relationship began in ’97.

Kaseya’s actions are very disappointing and so is the fact that they have not ever attempted to contact or work with us even though our client keeps trying to point them in our direction. I had spoken to Gerald face-to-face a while back and he seemed channel focused at the time but the actions so far are not backing up the words.

I will try and contact Gerald and/or Dave Spector next week to try and resolve this growing issue and will also report back here with the results.

Regards,

John Petote
CEO/Founder
CIO Solutions

By: Joe Panettieri

Joe Panettieri — Tue, 04 Nov 2008 18:08:49 +0000

Tim: Good to hear.

Unfortunately, I expect MSPs to hit a few competitive bumps in the months ahead as vendors sort out their go-to-market strategies. And the economic crisis may prompt some rogue salespeople to try to take some deals direct. We’ll be sure to cover the issues on MSPmentor.

Note: I offer the comments above as general industry thoughts rather than specific thoughts on Kaseya.
-jp

By: Tim Beard

Tim Beard — Tue, 04 Nov 2008 17:24:09 +0000

As an update, Bill Falk called me today with a resolution regarding this. I consider the matter closed.
Tim B
Networthy Systems

By: Tim Beard

Tim Beard — Sun, 02 Nov 2008 18:02:57 +0000

It’s November 2nd, I haven’t heard a word from Kaseya, and I haven’t seen a post. I guess our definitions of ASAP differ somewhat.

Tim B
Networthy Systems

By: Joe panettieri

Joe panettieri — Fri, 24 Oct 2008 21:09:16 +0000

Tim: thanks for taking the time to explain your concern and interacting on MSPmentor. The more we all talk the better the managed services market will perform.

By: Tim Beard

Tim Beard — Fri, 24 Oct 2008 20:47:37 +0000

Thanks for both of your comments. Dave and I have talked via telephone and we will see how this turns out. And I will post the results, either way. I don’t have an argument against the original post, which actually is in regards to Kaseya making a hard push into the market. The complaint I have simply stems from the CEO’s statement about a “hard Policy” with customers of less than 100 employees. I’m not sure if there are other Kaseya MSP’s in my area of 325,000 but I have never had a lead from Kaseya. Which either means:
1. There have been no leads to give (I know of one)
2. There are other Kaseya MSP’s in my market and they get the lead.
3. Kaseya is not passing this info on to me as the CEO says.

Thanks for listening.

By: Dave Spector

Dave Spector — Fri, 24 Oct 2008 16:17:29 +0000

Tim:

Thanks so much for your comments.
We certainly do our best to ensure our MSP partners are connected and engaged with their own clients. We have innumerable examples where we have redirected customers back to their MSP partner when it comes to our attention.

We will investigate this instance to see what happened and post a response ASAP.
Also, feel free to contact me directly if I can help in any other way.

Dave Spector
VP/Marketing ITSP
Kaseya
415-694-5700 X 1335
dave.spector@kaseya.com

By: Joe Panettieri

Joe Panettieri — Fri, 24 Oct 2008 15:28:39 +0000

Hey Tim: On the one hand, I don’t have the real-world experience in the MSP market that you have. But on the other, I have seen other companies (HP for instance years ago) struggle with their “hard deck” policies to ensure direct sales folks don’t impact VARs.

But i would encourage you to speak directly with Kaseya management and raise your concerns. The louder you raise your voice, the more you will be heard. And let us know how it goes.

All the best,
-jp