Comments on: MSPs Will Blur the Line Between SaaS and On-Premise IT http://www.mspmentor.net/2008/10/20/msps-will-blur-the-line-between-saas-and-on-premise-it/ Managed Services Blog for Top Managed Service Providers Sat, 20 Mar 2010 04:17:58 +0000 http://wordpress.org/?v=abc hourly 1 By: Jeff Kaplan http://www.mspmentor.net/2008/10/20/msps-will-blur-the-line-between-saas-and-on-premise-it/comment-page-1/#comment-28753 Jeff Kaplan Sat, 25 Oct 2008 16:20:42 +0000 http://www.mspmentor.net/2008/10/20/msps-will-blur-the-line-between-saas-and-on-premise-it/#comment-28753 I'm glad you liked my perspective on the changing meaning of a 'hybrid' model. Since I posted my views on this topic, I've receive numerous messages from vendors heading down this path who are getting a tremendous response from customers who want a choice. Interestingly, most of the vendors I've spoken to have also discovered that once customers are given a choice they generally choose the hosted alternative rather than deal with the hassles of housing the application, even in an appliance form, on their premises. It will be interesting to see how long it takes for Salesforce.com and the other leading SaaS players to adopt this new hybrid strategy and give it even greater credibility and visibility in the market. I’m glad you liked my perspective on the changing meaning of a ‘hybrid’ model. Since I posted my views on this topic, I’ve receive numerous messages from vendors heading down this path who are getting a tremendous response from customers who want a choice. Interestingly, most of the vendors I’ve spoken to have also discovered that once customers are given a choice they generally choose the hosted alternative rather than deal with the hassles of housing the application, even in an appliance form, on their premises. It will be interesting to see how long it takes for Salesforce.com and the other leading SaaS players to adopt this new hybrid strategy and give it even greater credibility and visibility in the market.

]]> By: Joe panettieri http://www.mspmentor.net/2008/10/20/msps-will-blur-the-line-between-saas-and-on-premise-it/comment-page-1/#comment-28548 Joe panettieri Tue, 21 Oct 2008 15:38:51 +0000 http://www.mspmentor.net/2008/10/20/msps-will-blur-the-line-between-saas-and-on-premise-it/#comment-28548 John: Solid points. I look forward to continuing the discussion at the N-able Partner Summit. John: Solid points. I look forward to continuing the discussion at the N-able Partner Summit.

]]> By: John Cowan http://www.mspmentor.net/2008/10/20/msps-will-blur-the-line-between-saas-and-on-premise-it/comment-page-1/#comment-28540 John Cowan Tue, 21 Oct 2008 12:05:59 +0000 http://www.mspmentor.net/2008/10/20/msps-will-blur-the-line-between-saas-and-on-premise-it/#comment-28540 Joe - Timely post. This will be the crux of the message we will try to convey at the N-able partner summit. There is no such thing as a silver bullet or an all-encompassing approach when it comes to integrating SaaS or Cloud Computing into the MSP service mix. A hybrid approach is not just an important design consideration. It is a requirement. Large volume data storage (such as backups) and voice are key examples. But I think the biggest example is VDI. All of these 'hosted' apps require very efficient bandwidth utilization - and even the best still require massive pipes. Having made this observation, it will be crucial for MSPs to partner with centralized computing providers (notice I didn't say 'Cloud'?) that can take them as deep as possible before requiring the intervention or a combination of other vendors. Keeping your SLA's clean and transparent in the era of centralized computing delivery will be a big challenge. Joe -

Timely post. This will be the crux of the message we will try to convey at the N-able partner summit. There is no such thing as a silver bullet or an all-encompassing approach when it comes to integrating SaaS or Cloud Computing into the MSP service mix. A hybrid approach is not just an important design consideration. It is a requirement. Large volume data storage (such as backups) and voice are key examples. But I think the biggest example is VDI. All of these ‘hosted’ apps require very efficient bandwidth utilization – and even the best still require massive pipes. Having made this observation, it will be crucial for MSPs to partner with centralized computing providers (notice I didn’t say ‘Cloud’?) that can take them as deep as possible before requiring the intervention or a combination of other vendors. Keeping your SLA’s clean and transparent in the era of centralized computing delivery will be a big challenge.

]]> By: Wally http://www.mspmentor.net/2008/10/20/msps-will-blur-the-line-between-saas-and-on-premise-it/comment-page-1/#comment-28500 Wally Mon, 20 Oct 2008 18:31:33 +0000 http://www.mspmentor.net/2008/10/20/msps-will-blur-the-line-between-saas-and-on-premise-it/#comment-28500 We're an Asterisk shop that had not heard of Fonality hybrid hosted. In concept, it's exactly what we've been looking for. Any idea if hybrid hosted has customer references? We’re an Asterisk shop that had not heard of Fonality hybrid hosted. In concept, it’s exactly what we’ve been looking for. Any idea if hybrid hosted has customer references?

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