If you are interested in free and superior support with a response time of less than 15 minutes; also including very competitive pricing, please contact me on ceuropa@groveis.com for assitance. I will make sure that you get the best ROI.

Yes, Google has been very responsive. They got back to me within an hour of my initial rfi via their web form. We’ve talked thru specifics of our needs as an MSP and the goals we expect in changing providers. Google was proactive in getting the info to me I needed to help the decision along. They’ve also been good with follow ups to keep the process moving. Overall, great job from their sales team thus far. I’m setting up time w/ their techs to dig deeper into the admin side of things, see the reporting outputs, etc… About the only thing I wouldn’t like is the minimums they charge if we were a smaller MSP.

We have resellers under us, so we communicate on a constant level as needed and answer questions in a timely manner. I’ll say there is always room for improvement, especially during a transition from one management to another. That’s part of the business life cycle.

So for those who have expressed otherwise to you directly, may need to refocus their business model with Google, or move on to other solutions for their clients.

Frank Muto
President
Secure Email Plus

Rather, I’m wondering if Google has been a solid partner that communicates clearly with solutions providers. Let’s put the media on the sideline for a minute: Has Google communicated effectively and directly with its partners?

Google understood the value and reputation of Postini. Therefore, with the “powered by Postini” name still in play, Google created a powerful statement in saying that it stood behind the channel of those that helped build the Postini brand name.

So, for all those you say do not think Google understands partnering and the IT channel, have not really thought about it well enough.

Frank Muto
President
Secure Email Plus