Comments on: Dell Certifies 150 MSP Partners And Pushes Into New York Metro Region http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/ Managed Services Blog for Top Managed Service Providers Mon, 15 Mar 2010 09:20:30 +0000 http://wordpress.org/?v=abc hourly 1 By: Jamie Mathy http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/comment-page-1/#comment-27274 Jamie Mathy Sat, 20 Sep 2008 17:47:14 +0000 http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/#comment-27274 Dell onsite service is done (or aleast was) though a management company, much like the way Seibel handles their support for major chains. They called my office and said they provided the onsite support for Dell warranties and offered to let us handle support calls in our area if we agreed to their $40 per hour rate. Since our billable was $90 at that time, we told them "no thanks". Dell onsite service is done (or aleast was) though a management company, much like the way Seibel handles their support for major chains. They called my office and said they provided the onsite support for Dell warranties and offered to let us handle support calls in our area if we agreed to their $40 per hour rate. Since our billable was $90 at that time, we told them “no thanks”.

]]> By: Lane Smith http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/comment-page-1/#comment-27214 Lane Smith Fri, 19 Sep 2008 18:15:35 +0000 http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/#comment-27214 Wow, I didn't realize Dell had a national base of onsite technicians. I always thought the warranty work was from resellers. Thanks Peter. Wow, I didn’t realize Dell had a national base of onsite technicians. I always thought the warranty work was from resellers. Thanks Peter.

]]> By: PeterKlanianatDell http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/comment-page-1/#comment-27067 PeterKlanianatDell Wed, 17 Sep 2008 15:21:31 +0000 http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/#comment-27067 Lane, Management Package includes all Resolve package functions mentioned above, plus: 7/24/365 End-User support Vulnerability scanning Patch management& asset tracking Support-Exchange and SQL Quarterly assessesment & planning In regards to your next question: Since the MSSB offer is a direct service, the onsite work is done by Dell. Lane,

Management Package includes all Resolve package functions mentioned above, plus:
7/24/365 End-User support
Vulnerability scanning
Patch management& asset tracking
Support-Exchange and SQL
Quarterly assessesment & planning

In regards to your next question:
Since the MSSB offer is a direct service, the onsite work is done by Dell.

]]> By: Lane Smith http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/comment-page-1/#comment-27009 Lane Smith Tue, 16 Sep 2008 15:33:26 +0000 http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/#comment-27009 Peter, What about the management package? Also how does Dell plan to offer the onsite? Is this through their partners? Peter,

What about the management package? Also how does Dell plan to offer the onsite? Is this through their partners?

]]> By: PeterKlanianatDell http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/comment-page-1/#comment-27008 PeterKlanianatDell Tue, 16 Sep 2008 14:42:52 +0000 http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/#comment-27008 Joe/Nick, A PDF that describes the 3 levels of Dell Managed Services for Small Business was attached to the letter we sent to our partners in the NY Metro area yesterday. Details on the packages are listed below. Thank you, Peter Klanian Dell, Senior Manager The Alerts Package includes: 24 x 7 remote monitoring 24 x 7 fault, performance, and security alerts Monthly reporting by e-mail The Resolve Package includes all Alert Package functions, plus: Service Desk 24 x 7 remote remediation and patching Up to 2 Hours On-site support per month Annual assessment & quarterly planning Joe/Nick,
A PDF that describes the 3 levels of Dell Managed Services for Small Business was attached to the letter we sent to our partners in the NY Metro area yesterday.

Details on the packages are listed below.
Thank you,
Peter Klanian
Dell, Senior Manager

The Alerts Package includes:
24 x 7 remote monitoring
24 x 7 fault, performance, and security alerts
Monthly reporting by e-mail

The Resolve Package includes all Alert Package functions, plus:
Service Desk
24 x 7 remote remediation and patching
Up to 2 Hours On-site support per month
Annual assessment & quarterly planning

]]> By: Joe Panettieri http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/comment-page-1/#comment-27000 Joe Panettieri Tue, 16 Sep 2008 12:52:53 +0000 http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/#comment-27000 Nick: Those are great questions, and I must admit I don't have the answers. I will check in with Dell to get you those answers. Hope to have some specifics for you and other readers later today. Nick: Those are great questions, and I must admit I don’t have the answers. I will check in with Dell to get you those answers. Hope to have some specifics for you and other readers later today.

]]> By: Nick Vossburg http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/comment-page-1/#comment-26999 Nick Vossburg Tue, 16 Sep 2008 12:43:47 +0000 http://www.mspmentor.net/2008/09/15/dell-certifies-150-msp-partners-and-pushes-into-new-york-metro-region/#comment-26999 Joe, Do you know how they define resolution and management, and the differences? Also, does their resolution include onsite resolution if necessary? Thanks! Joe,

Do you know how they define resolution and management, and the differences? Also, does their resolution include onsite resolution if necessary?

Thanks!

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